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2025

Impact Report 2023/24

2,610 people supported across all services in 2023/24; 1,686 supported in their own homes by the Outreach team
Key Metric 1
413 people cared for in ward rooms at Pembury and Five Ashes; 3,438 individual counselling sessions held
Key Metric 2
Only 13% of funding from statutory sources — 87% from fundraising, donations, trusts, gifts in wills and shops
Key Metric 3
2,610 people supported across all services — a broad and growing reach across Kent and East Sussex for a mid-sized independent hospice
2025

Annual Report and Financial Statements 2024/25

2,091 patients cared for in 2024/25 plus 1,036 carers — ahead of target of 60 more patients per year; 98% inpatient bed occupancy rate (10 beds, reduced from 14 during build)
Key Metric 1
Net operational surplus of £383k — exceeding planned deficit of £1m; shops raised £3m+ (23% ROI); approximately £6m raised towards new hospice Capital Appeal
Key Metric 2
3,655 attendances at free education sessions in 2024/25 including 981 care home staff; 59 new staff and 115 volunteers recruited
Key Metric 3
Delivered full range of services at high quality from temporary accommodation throughout the new hospice build — maintaining 98% inpatient bed occupancy despite operating from split sites
2025

Impact Report 2024/25: Support Life

2,037 patients cared for in 2024/25 — up 87% on 2014/15 (1,090); 1,064 people cared for at end of life (up 113% over a decade)
Key Metric 1
1,538 patients supported in the community in 2024/25 (up 137% over a decade); community fundraised income up 75% between 2020/21 and 2024/25
Key Metric 2
Service restructure announced January 2025 — anticipated reduction from 2,100 to around 1,300 people per year as charity refocuses on most complex needs to ensure long-term survival
Key Metric 3
Doubled number of people cared for at end of life over a decade (499 in 2014/15 to 1,064 in 2024/25); 4,125 people supported by Care Coordination team since service launched
2025

Impact Report 2023/24

1,517 people cared for across 3,989 episodes of care; 180 patients on Inpatient Unit; 534 volunteers supporting across all services
Key Metric 1
6,525 Hospice at Home visits to patients and families; 1,167 referrals via First Contact Service; 601 GriefLine calls to free telephone bereavement support
Key Metric 2
£7.2 million cost of specialist care services; 88p of every £1 spent goes directly to patient and family care; £2.3 million raised through donations and events
Key Metric 3
88p in every £1 spent on direct patient and family care; 52 inpatient patients able to return home or to a nursing home after symptoms brought under control — demonstrating hospice as a step-up not just end-of-life setting
2026

Impact Report 2024/25

12,000+ people supported each year; 3,168 new patient referrals and 3,984 re-referrals in 2024/25
Key Metric 1
4,226 welfare clients helped to access £8,728,640 in benefits entitlements; total income £13.7 million
Key Metric 2
Annual cost of hospice care £13.5 million — £37,133 per day; 70p in every £1 raised goes directly to care
Key Metric 3
£8,728,640 in benefits and entitlements accessed for 4,226 welfare clients in 2024/25 — direct financial relief for families in Lincolnshire facing terminal illness alongside financial hardship
2025

Impact Report 2024/25: The Joy You Bring to Children and Families

419 babies, children and young people directly supported; nearly 2,000 family members supported with 12,000 family support interventions
Key Metric 1
801 hospice admissions; 3,199 bed nights for children; 1,950 home visits; 6,398 hours of CHAS at Home care; £1.7 million in funding and unclaimed benefits secured for families
Key Metric 2
42,000+ volunteer hours in 2024/25 — seventh consecutive Investing in Volunteers accreditation; three children die every week in Scotland from an incurable condition
Key Metric 3
£1.7 million in funding and unclaimed benefits secured for families by income maximisation team — direct financial impact for families navigating life-limiting illness alongside poverty
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2025

Annual Report and Accounts 2024/25

6,864 people supported in 2024/25 — up 6% on the previous year; 4,776 patients, 1,724 carers, 364 children through Candle bereavement service
Key Metric 1
25,459 home visits; 664 inpatient admissions; 8,729 outpatient appointments; 960 outreach programmes with 8,000+ attendances
Key Metric 2
CARE education programme reached 76 countries; 6,000+ professionals attended events; 87 UK hospices (40%+ of all UK hospices) reached through learners
Key Metric 3
94% of people extremely likely or likely to recommend St Christopher's; 986 compliments received in 2024/25 (up from 845 in 2023/24); Investors in Diversity Silver accreditation received
2026

Trustees' Report and Financial Statements 2024/25

3,800+ patients cared for each year across Cambridge hospice, Alan Hudson Centre (Wisbech) and community; services rated Outstanding by CQC
Key Metric 1
Over £13 million to run services in 2024/25; £7.9 million from NHS contracts; £5.1 million to be raised from community fundraising, retail, donations and trading
Key Metric 2
Total income £13.06 million (year to March 2024); total expenditure £11.96 million — generating a surplus to invest in future care
Key Metric 3
CQC Outstanding rating maintained — placing Arthur Rank Hospice among a small group of hospices nationally to achieve the highest possible inspection grade
2025

Impact Report 2024/25: How We Made an Impact

655,100+ hours of palliative and end-of-life care delivered in 2024/25; nearly 59,000 face-to-face Hospice at Home visits
Key Metric 1
Online Bereavement Community reached 41,800+ members (up from under 500 at launch a decade ago); 220,000+ visitors; 66,000+ active Grief Guide users
Key Metric 2
£37 million cost of running palliative and end-of-life care services; 600 nurses, doctors and healthcare professionals; 1.4 million volunteer hours
Key Metric 3
Online Bereavement Community reached 41,800+ members in its 10th anniversary year — grown from under 500 at launch; 220,000+ visits confirming it as the UK's leading online grief support resource