Impact Evaluation Report 2023

999 Club has provided emergency support to people experiencing homelessness in South East London since 1992. Their 2023 Impact Evaluation Report — independently conducted by Goldsmiths, University of London — covers 30 years of impact including an average of 50 people per day through their Gateway drop-in, 169,000+ visits between 2013 and 2019, and testimony from clients and partners that the service saves lives. Services span drop-in, housing advice, mental health support and a Women's Sanctuary.

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Report snapshot

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone Key Metric 1

Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations Key Metric 2

Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary Key Metric 3

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📋About

The Gateway (daily drop-in for rough sleepers and those at risk); Housing, Employment and Advice service; The Bridge Café (mental health needs); The Women's Sanctuary; food; showers; clothing; GP access; advocacy; benefits advice; digital inclusion support; co-production with clients Custom geography from upload: South East London (Deptford, Lewisham)

📊Key Metrics

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone Key Metric 1

Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations Key Metric 2

Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary Key Metric 3

✅Key Outcomes

Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'
999 Club is regarded as an example of best practice across the south-east London homelessness sector; successful co-production model embedded with clients shaping service design and delivery
Founded 1992 in response to local homelessness crisis; successfully professionalised over 31 years while maintaining open access ethos and responding to cost-of-living and COVID crises