Health & Wellbeing Housing & Homelessness 2025
Dimensions

Annual Report and Financial Statements 2024/25

Dimensions is one of the UK's largest not-for-profit providers of support for people with learning disabilities and autistic people, including those with complex needs and behaviours of distress. In 2024/25 the charity supported over 2,600 people across England and Wales, starting support for 173 new people, and provided accommodation to 1,007 people. A Group operating surplus of £993k was achieved despite significant sector pressures from National Insurance increases and rising National Minimum Wage costs. Voluntary staff turnover reduced by 4.2% and Great Place to Work accreditation was secured for the seventh consecutive year. A refreshed strategy to 2027 focuses on quality, scale, capacity, reputation and sustainability. Some loss-making contracts were handed back to local authorities, and strategic partnerships are being explored with like-minded organisations.

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📋About

Personalised supported living; care homes; outreach support; Individual Service Funds (ISFs) and Personal Budgets; positive behaviour support; housing provision (owned, leased and managed); Discovery trading subsidiary; Dimensions Cymru (Wales); Outreach 3-Way; digital support records; workforce scheduling and community engagement Custom geography from upload: England & Wales

📊Key Metrics

2,600+ people with learning disabilities and autism supported across England and Wales; 173 new people started support during 2024/25 Key Metric 1
1,007 people provided with accommodation (767 supported housing, 232 care home placements); Group operating surplus of £993k achieved Key Metric 2
Voluntary staff turnover reduced by 4.2% year-on-year, remaining well below sector average; Great Place to Work accreditation achieved for seventh consecutive year Key Metric 3

✅Key Outcomes

  • Recognised at National Learning Disability Awards and Welsh Care Awards for excellence in supporting people to thrive; two pay increases for frontline colleagues in each of the past two years as part of Real Living Wage commitment
  • New enterprise architecture framework developed to guide technology strategy for the next decade; digital support records fully embedded into operations; new workforce scheduling and finance tools deployed
  • Refreshed corporate strategy 'Even Better Lives for Even More People 2025-27' launched; Individual Service Funds expanded to support more people to gain choice and control; some loss-making contracts handed back to local authorities

📍Geography

UK-Wide

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