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Impact Report 2023-24

Florence Nightingale Hospice Charity commissions specialist palliative and end of life care across Buckinghamshire via its NHS partner FNH. In 2023-24, 670 community palliative patients were supported; 131 people received FNH@Home care; 286 used the Lymphoedema Clinic; 287 accessed bereavement listening; and 56 attended Day Hospice. Total charity spend was £1.44m; 13 charity shops raised £2.26m in retail sales; and 769 volunteers gave their time. Four new clinical posts were funded.

Report snapshot
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About

Inpatient unit (Stoke Mandeville Hospital site); community palliative care team; FNH@Home (end of life care at home); Day Hospice (3 days/week); Lymphoedema Clinic; Bereavement Listening Service (adults and children in schools); physiotherapy and occupational therapy; spiritual care; 13 charity shops; On Stage youth performance programme Custom geography from upload: Buckinghamshire

Key Metrics

Key Metric 1 670 community palliative care patients (2,463 face-to-face hours, 3,115 telephone contacts); 131 FNH@Home patients (880 hours of care)
Key Metric 2 286 Lymphoedema Clinic patients (664 hours contact); 287 people supported by Bereavement Listening Service; 56 Day Hospice patients (998 hours contact)
Key Metric 3 Total charity spend £1.44m; 13 charity shops raised £2.26m in retail sales; 769 volunteers including 90 under-18s; £588,000 from gifts in Wills

Key Outcomes

  • 41% of patients died in the hospice; 35% at home; 12% in hospital; 4 new clinical posts funded including 2 community CNSs, 1 therapy support worker and 1 lymphoedema nurse
  • 248 children participated in On Stage productions at Aylesbury Waterside and Wycombe Swan; £26,000 raised through employee fundraising; Midnight Walk and community events raised £156,000+
  • 35th anniversary year (hospice opened 1989); expanding community care in south Buckinghamshire from January 2025; saved 733 tonnes of garments from landfill through retail recycling; Bucks Freemasons raised £31,000 for cuddle beds

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022