Impact Report 2023-24

Florence Nightingale Hospice Charity commissions specialist palliative and end of life care across Buckinghamshire via its NHS partner FNH. In 2023-24, 670 community palliative patients were supported; 131 people received FNH@Home care; 286 used the Lymphoedema Clinic; 287 accessed bereavement listening; and 56 attended Day Hospice. Total charity spend was £1.44m; 13 charity shops raised £2.26m in retail sales; and 769 volunteers gave their time. Four new clinical posts were funded.

Report snapshot
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📋About

Inpatient unit (Stoke Mandeville Hospital site); community palliative care team; FNH@Home (end of life care at home); Day Hospice (3 days/week); Lymphoedema Clinic; Bereavement Listening Service (adults and children in schools); physiotherapy and occupational therapy; spiritual care; 13 charity shops; On Stage youth performance programme Custom geography from upload: Buckinghamshire

📊Key Metrics

670 community palliative care patients (2,463 face-to-face hours, 3,115 telephone contacts); 131 FNH@Home patients (880 hours of care) Key Metric 1
286 Lymphoedema Clinic patients (664 hours contact); 287 people supported by Bereavement Listening Service; 56 Day Hospice patients (998 hours contact) Key Metric 2
Total charity spend £1.44m; 13 charity shops raised £2.26m in retail sales; 769 volunteers including 90 under-18s; £588,000 from gifts in Wills Key Metric 3

Key Outcomes

  • 41% of patients died in the hospice; 35% at home; 12% in hospital; 4 new clinical posts funded including 2 community CNSs, 1 therapy support worker and 1 lymphoedema nurse
  • 248 children participated in On Stage productions at Aylesbury Waterside and Wycombe Swan; £26,000 raised through employee fundraising; Midnight Walk and community events raised £156,000+
  • 35th anniversary year (hospice opened 1989); expanding community care in south Buckinghamshire from January 2025; saved 733 tonnes of garments from landfill through retail recycling; Bucks Freemasons raised £31,000 for cuddle beds

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one