Impact Report 2023/24

Grief Encounter provides free bereavement therapy and support for children, young people and families across England and Wales with no government funding. In 2023-24, 963 children, young people and families were supported; 2,198 face-to-face and 1,809 online therapy sessions were delivered; 645 Grief Relief kits were sent out; and £1.6m was raised from voluntary sources. A new Bereavement Support service launched in June 2024 as a first point of contact for families, schools and professionals.

Report snapshot
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📋About

One-to-one therapy (art, drama, music, talking, sleep therapy); Bereavement Support service (launched June 2024); residential weekends (London and Bristol); Forever Night family event; school partnerships and classroom talks; Good Grief Training (accredited); Grief Relief kits; Mr. Good Grief puppet resources; support line Custom geography from upload: London / Bristol / England and Wales

📊Key Metrics

963 children, young people and families supported; 2,198 face-to-face and 1,809 online therapy sessions delivered Key Metric 1
645 Grief Relief kits sent out; 23 staff trained in sleep therapy; 2,618 total therapy hours delivered (1,570 in person, 1,048 online) Key Metric 2
£1.6m raised in non-Gala year entirely from voluntary sources; no government funding received Key Metric 3

Key Outcomes

  • 19 families attended residential weekends; 15 families attended Forever Night; 5 school partnerships including Beal High School and Clifton College; bereavement first responder support following traumatic deaths in schools
  • 63% of therapeutic expenditure (£2.59m total); sessions cover economically disadvantaged communities where bereaved young people are less likely to access support
  • New Bereavement Support service launched June 2024 as first point of contact; Comedy Night raised £80,000+ with 400+ supporters; charity receives no government funding and operates entirely on voluntary donations

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one