Annual Report 2024/25

Refuge is the UK's largest specialist domestic abuse organisation, running the National Domestic Abuse Helpline and refuges nationwide, supporting women and children to live free from violence.

Report snapshot
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📋About

National Domestic Abuse Helpline, refuges, dispersed accommodation, LGBTQI+ support, children's services

📊Key Metrics

Helpline contacts: 43,153 Key Metric 1
Supporters raised: £8.3 million Key Metric 2
93p in every £1 to services Key Metric 3

Key Outcomes

  • Launched first service dedicated solely to children and young people
  • Secured Children's Support Workers in all refuges
  • Raised £587,445 through Brick by Brick housing campaign

📍Geography

UK-Wide

2023 Enhanced

Impact Report 2022-23

8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 1
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 2
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
Key Metric 3
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
2025 Enhanced

World YMCA Annual Report 2025

CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 1
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 2
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
Key Metric 3
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
2025 Enhanced

Allsorts Youth Project Annual Report 2023–24

95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 1
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 2
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Key Metric 3
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities