Annual Report and Accounts — Year Ended 30 November 2023

Reuben's Retreat supports families of children with life-limiting conditions and those bereaved of a child, from their base in Glossop, Derbyshire. In the year to November 2023, 5,964 hours of support were provided across 227 new individuals — 64% families of complexly poorly children and 36% bereaved families. 1,700 total beneficiaries supported to date. 140 volunteers gave 3,008 hours. £650,938 was raised including £125,000+ from the Everest Base Camp trek. Total income not separately stated.

Report snapshot
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📋About

Family support (tailored bespoke packages); hydrotherapy pool; sensory room; movie and play spaces; Together Not Alone project; Worry Wizard programme; Dad's Club (hikes, peer support); bereaved Mums' afternoon tea; ouRR Hub (sibling programme); art therapy; music therapy; animal therapy; reflective practice groups; community events; accessible pumpkin patch; Disney Day off-site events Custom geography from upload: Glossop, Derbyshire / UK-wide reach

📊Key Metrics

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved) Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date Key Metric 3

Key Outcomes

  • 1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp
  • Two new bespoke bereavement events launched (Mums' afternoon tea and Dads' hike); BBC Children in Need coverage raised profile of sibling support; 11 reflective practice group sessions and 3 team away days delivered for staff
  • Phases 1-6 of 10-phase renovation complete including activity wing, hydrotherapy pool, sensory room, Lodge and welcome reception; Phases 7-10 planned (outdoor hub, 4 accessible self-catering family suites, memorial garden); 34% of total income spent on property and refurbishment since launch

📍Geography

East Midlands

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one