2024 Free

Annual Review 2024

SSAFA is the oldest national tri-service charity, supporting serving personnel, veterans and families across 66 countries through welfare casework, financial assistance and specialist services.

Report snapshot
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About

Welfare casework, Stepping Stone Home, transitional mentoring, financial assistance, Forces Line Custom geography from upload: UK & worldwide

Key Metrics

Key Metric 1 People supported in 2024: 54,000+
Key Metric 2 Serving since: 1885
Key Metric 3 Presence: 66 countries

Key Outcomes

  • Supported 54,000+ serving personnel, veterans and families across 66 countries
  • Operated Stepping Stone Home — female-only refuge for servicewomen and families
  • Delivered transitional mentoring to personnel leaving the Armed Forces

Geography

Other

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities
Impact Snapshot
Key Metric 1
33,600+ people directly supported; 52,000+ indirectly supported (2025)
Key Metric 2
£19.6M raised in fundraising income, up £3.4M on 2024
Key Metric 3
352 socially isolated people supported by community outreach (up 11%)
97% of caseworking enquiries received tailored intervention; 95% beneficiary satisfaction