Health & Wellbeing Community & Social Justice
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St Helena Hospice

Impact Report April 2024 to March 2025

St Helena Hospice provides specialist palliative and end of life care across north east Essex. In 2024-25, 4,892 people were supported including 3,928 facing life-limiting illness and 964 family members. The SinglePoint 24/7 line handled 44,371 calls; 282 patients were admitted to the inpatient unit; 1,212 people received counselling; 906 volunteers contributed; and 23 shops generated £5.05m. Total income reached £23m — up 22% — with only 20% from the NHS.

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About

Clinical nurse specialist home visits; SinglePoint 24/7 advice line; specialist palliative virtual ward (8 beds at home); inpatient unit; complementary therapy; physiotherapy and occupational therapy; spiritual care; counselling and emotional support; Home Ward (end of life home care); Safe Harbour (outreach to underserved communities); Compassionate Communities; 23 charity shops; lottery Custom geography from upload: North East Essex

Key Metrics

Key Metric 1 4,892 people supported in 2024-25; 3,928 facing life-limiting illness and 964 family members; 44,371 calls to SinglePoint 24/7 line
Key Metric 2 282 patients admitted to inpatient unit (350 admissions); 2,263 people had clinical nurse specialist contacts (15,380 total); 4,208 rapid response visits day and night
Key Metric 3 1,212 people received counselling (309 patients, 903 family members, 159 children); 906 volunteers across the charity; total income £23m — up 22%; 23 shops raised £5.05m

Key Outcomes

  • 132 virtual ward admissions (average 8 days, home-based); 537 people supported by rehabilitation team; 324 people referred for complementary therapy; 262 people received spiritual care; 2,362 people added to My Care Choices Register
  • £397,000 National Lottery Community Fund awarded for Safe Harbour project (3 years); 450 unpaid carers supported via Essex County Council grant; 56 gifts in Wills totalling £2,295,637; 681 people walked Midnight Walk raising £590,356+ with events/challenges
  • Only 20% of income from NHS; service remodelled in summer 2025 following NI and minimum wage cost pressures; 120 solar panels generated 18,241 kWh; Forget Me Not private counselling service launched; virtual specialist palliative ward launched

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