Housing & Homelessness Health & Wellbeing
2026 Free
Step by Step

Impact Report 2024-25

Step by Step tackles youth homelessness across six counties in the South of England through supported lodgings, supported accommodation, fostering, counselling and advice services. In 2024/25 it supported 1,481 young people, achieved Ofsted registration for its Supported Lodgings service, and recorded its best-ever counselling waiting times.

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About

Supported Lodgings with host families; Supported Accommodation (Foyers and Move On flats); an Independent Fostering Agency; free counselling for 11-25 year olds; Launch advice, guidance and wellbeing service; Opportunities Fund micro-grants

Key Metrics

Key Metric 1 1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2 3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3 A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact

Key Outcomes

  • 78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
  • 76% of young people in Supported Lodgings demonstrated positive progression towards their goals, and 70% were in education, employment or training
  • 95% of young people surveyed agreed their counselling sessions had met their needs, with average waiting times cut from 55 to 26 days

Geography

South East

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