Annual Report 2024-25

Turning Point is a leading social enterprise delivering health and social care services across substance use, mental health, learning disability, autism, sexual health and homelessness. In 2024-25, 202,694 people were supported across 270 locations; turnover reached £191.9m; 96% of regulated services were rated Good or Outstanding by CQC; 12,456 naloxone kits were dispensed; and 234 peer mentors supported delivery. New contracts were won in Lincolnshire, Bristol, Manchester and London. The organisation marked its 60th anniversary.

Report snapshot
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📋About

Drug and alcohol treatment; mental health services (crisis houses, talking therapies, supported accommodation); learning disability supported living; sexual health; homelessness; healthy lifestyles; naloxone Click & Deliver postal service; Safer Lives harm reduction conference; Rightsteps B2B employee wellbeing; Birmingham specialist social prescribing; Community Innovation Fund; peer mentoring and lived experience roles; apprenticeships Custom geography from upload: England (270+ locations)

📊Key Metrics

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase) Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment Key Metric 3

Key Outcomes

  • 87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
  • Leicestershire Police naloxone initiative potentially saved 14 lives in its first year — awarded Local Government Chronicle Award; Health and Care Futures essay collection launched at Westminster with Speaker Lindsay Hoyle; 60th anniversary exhibition at Kensington Palace
  • 60th anniversary year; social enterprise — reinvests surplus into services; new contracts in Lincolnshire, Bristol, Bath and NE Somerset, Manchester, Northumberland, Lambeth, Southwark and Lewisham; £166.67m social value evidenced via TOMs framework (separate Social Value Report published)

📍Geography

UK-Wide

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content