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2024

Annual Report 2023/24

18,000+ children, young people and families reached through local services in 2023-24; total income £9,771,193
Key Metric 1
SEND mediation and disagreement resolution referrals increased 18% year-on-year; 53 runners raised £86,000+ at London Marathon
Key Metric 2
Young People's Hub (hub.kids.org.uk) received almost 10,000 visits in its first year; nearly 1,000 families supported through holistic crisis intervention in Yorkshire
Key Metric 3
93% of families happy with the service; 96% found service friendly and caring; 94% of families would recommend Kids
2025

Impact Report 2024/25

551,400 children, young people and families supported across 342 UK services in 2024-25
Key Metric 1
£17.9m raised through fundraising; 84p in every £1 spent directly on children and families
Key Metric 2
50,869 children and young people supported with mental health and wellbeing; 10,740 disabled children and young people supported
Key Metric 3
88% of parents improved parenting skills and confidence; 89% of families managing better financially with support
2025

Annual Report and Accounts 2024-25

£6.4m invested in neuroblastoma clinical trials over 10 years; 1,000+ families supported through dedicated Family Support services
Key Metric 1
£1,116,822 undesignated income raised in 2024-25 — 11% growth on prior year; total income £2,937,893
Key Metric 2
370 families connected at 2025 Neuroblastoma Parent Symposium; 31 Big Love Fund pastoral grants and 36 Care and Connect Bags provided to families
Key Metric 3
First-ever Chief Nurse (Dr Helen Pearson) appointed November 2024; IMPACCT officially convened, identifying 3 priority areas to accelerate children's cancer trial delivery
2025

Impact Report 2025

192 children received 1:1 mentoring across 9 London boroughs; 4,000+ volunteer mentor hours delivered in 2025
Key Metric 1
95% of children increased in at least one self-value metric; 93% reported increased wellbeing
Key Metric 2
85% of children improved in social and emotional skills; 83% reported feeling confident at programme end
Key Metric 3
89% of children reported feeling people cared about them; 87% reported getting on well with people; 85% reported feeling ready for secondary school
2025

Impact Report 2024-25

4,434 therapy sessions delivered in 2024-25 — a 20% increase on prior year; 495 children, young people and parents supported
Key Metric 1
371 children and young people received therapeutic interventions across 141 schools; average wait time of 6.5 weeks from referral
Key Metric 2
100% of CYP had at least one ACE; 90% exposed to multiple ACEs; 55% from low-income families; 12% looked-after children
Key Metric 3
100% of children felt listened to, understood and never judged; 92% felt happier after sessions; 91% found it easier to talk about feelings; 90% felt hopeful for the future
2024

Our Impact in 2024

1,477 people supported through Cancer Coach in 2024 — up 364% from 317 in 2023; 4,839 Cancer Kits sent (up 69%)
Key Metric 1
50,000+ employees received workplace cancer support training across NHS, British Transport Police, BDO, Unilever and MOD
Key Metric 2
2,200 children supported with Kids' Kits and Cuddles; 50,000+ people accessed Cancer Compass digital signposting tool in year one
Key Metric 3
571 people directly supported by Cancer Coach services; 906 people helped via supportive personal emails and telephone calls; 1,759 people guided to appropriate support via Cancer Compass
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2024

Impact Report 2024 (covering 2022/23)

540 organisations provided with infrastructure support; £1,492,887 invested across City & Hackney VCS
Key Metric 1
93 grants made to 71 VCS organisations totalling £881,138; 43 cost-of-living grants supporting 4,467 households
Key Metric 2
37 training events with 472 attendees; 34 network meetings with 297 attendees; 24 neighbourhood forums with 286 attendees
Key Metric 3
97% of forum attendees rated them as high quality; 94% rated information and advice as high quality; 92% would recommend Hackney CVS
2023

Impact Report 2023

213 children and young people supported; 327 residential project places provided entirely free of charge
Key Metric 1
230 volunteers gave 16,000+ hours — equivalent to £218,397 at the London Living Wage
Key Metric 2
94% of children reported improved self-esteem; 100% tried something they had not thought possible
Key Metric 3
91% of children developed new social skills including making friends and managing frustration; 94% showed improvement in social confidence as reported by project workers
2024

GamFam Impact Report

700+ people have reached out for support since 2019; 200+ accessing regular peer support
Key Metric 1
2,000+ online peer support meetings hosted since 2020
Key Metric 2
Net Promoter Score of 92% from 250+ survey responses (UK average is 32%)
Key Metric 3
97% of affected family members feel better able to cope with gambling harm as a result of GamFam support