Access Wellbeing Universal Services Impact Report 2024-25

Access Wellbeing is a Dorset-wide NHS and voluntary sector partnership providing open-access mental health and wellbeing support. Between January 2024 and March 2025, three hubs and 15 drop-in spaces served 6,633 visits and 2,200 group attendances. Fifty wellbeing coordinators support adults across the county with mental health, housing, employment and financial issues, connecting people to over 60 partner organisations.

Report snapshot
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πŸ“‹About

Open-access community mental health hubs; 1:1 wellbeing coordinator appointments; drop-in spaces across Dorset; group activities; peer open dialogue (POD); digital service finder; social prescribing links; employment, housing and financial wellbeing support Custom geography from upload: Dorset

πŸ“ŠKey Metrics

6,633 visits to hubs and drop-in spaces (Jan 2024–Mar 2025) Key Metric 1
2,200 attendances at groups hosted in hubs Key Metric 2
34,160 website views and 36,100 people reached on Facebook since July 2024 Key Metric 3

βœ…Key Outcomes

  • 3 hubs and 15 community drop-in spaces operational by March 2025, with 50 wellbeing coordinators employed across Dorset
  • Over 60 partner organisations co-located in hubs, including NHS mental health services, Citizens Advice, Shelter and specialist charities
  • Dorset HealthCare increased community mental health contacts by 27% (9,500 contacts vs 7,500 in prior year) as part of the wider Access Wellbeing model

πŸ“Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised Β£3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases β€” 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 β€” 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
Β£47m raised through Sponsor a Puppy; Β£3.1m from raffles; Β£8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover Β£191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); Β£7.79m invested in local VCSE organisations; Β£131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one