Annual Impact Report 2024–25

Age UK Bolton supports older people (50+) across the metropolitan borough of Bolton through a range of services including Information & Advice, Home from Hospital, Strength and Balance, Ageing Well activities and falls prevention. In 2024–25, the charity secured over £720,000 in financial gains for clients through the Warm Homes initiative, maintained hospital readmission rates well below the Bolton average, and deepened regional influence through leadership roles in the Age UK Greater Manchester Collective and Brand Bolton.

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📋About

Services for older people (50+) in Bolton including Information & Advice (benefits, energy support, Attendance Allowance, Pension Credit), Home from Hospital, Strength and Balance classes, Ageing Well activities, falls prevention in care homes, and social events; 200 volunteers supporting delivery across the borough

📊Key Metrics

£720,457 in financial gains identified for 431 clients through the Warm Homes initiative (June 2024–March 2025), averaging £1,671.60 per person Key Metric 1
1,363 clients supported through the Home from Hospital service in Q4 alone, with a 30-day readmission rate of 1.35% against a Bolton average of 8.4% Key Metric 2
Over 3,200 attendances delivered through Strength and Balance classes in Q4, supporting 518 older people across 246 instructor-led sessions Key Metric 3

Key Outcomes

  • Information & Advice team secured £398,856 in confirmed financial gains for clients in Q4 2024-25 alone, through benefit checks, Attendance Allowance applications and Pension Credit claims
  • Falls prevention embedded in care homes across Bolton through a new model combining staff training and group exercise, reaching residents at The Withins, Southlands and Millview
  • Age UK Bolton appointed Chair of the Age UK Greater Manchester Collective and Co-Chair of the Brand Bolton Board, strengthening strategic influence on ageing policy across the region

📍Geography

North West

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence