Impact Report 2024–2025

Age UK Coventry and Warwickshire supports older people across Coventry and Warwickshire through services including home support, money management, befriending, counselling, social prescribing, dementia services and community activities. In 2024–25, services were accessed 95,895 times, £1.08 million was claimed in benefits for clients, 31,586 hours of home and garden support were delivered, and 5,468 people attended the Coventry activity centre.

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📋About

Services for older people across Coventry and Warwickshire including home support, social prescribing, befriending, counselling, money management, outreach support, dementia services, and community activity centres; supported by 362 volunteers and 14 shops and an ecommerce operation

📊Key Metrics

95,895 times services were accessed; 31,586 hours of support delivered in the home and garden Key Metric 1
£1.08 million claimed in benefits for older people through advice and information services Key Metric 2
5,468 attendees at the Coventry activity centre; advice, information and signposting offered 5,583 times Key Metric 3

Key Outcomes

  • 769 people supported through Home Support and 599 through Social Prescribing — the two highest-demand services — alongside 255 in Befriending and 206 in Counselling
  • 618 people supported through Money Management services, securing £1.08 million in benefits for older people across Coventry and Warwickshire
  • 179 people accessed Dementia Services and 146 received Outreach Support, complementing a community activity offer reaching 5,468 attendees at the Coventry centre

📍Geography

West Midlands

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence