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Age UK Wyvern

Impact Report 2025-2026

Age UK Wyvern's 2025-2026 Impact Report covers its support for older people across Herefordshire and South Worcestershire. The charity received 5,606 new referrals and delivered 65,282 individual contacts through Information & Advice, Help at Home, Home from Hospital, Dementia Wellbeing, footcare and social inclusion services. Benefit entitlement claims secured £2.7 million for clients, and 344 volunteers supported delivery alongside a 13-shop retail network generating over £1.1 million in income.

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About

Information & Advice; Help at Home and gardening; Home from Hospital support; Home Energy Checks; Dementia Wellbeing groups and MCST courses; befriending; footcare clinics; social inclusion activities (Sheds Together, Walk & Talk, Digital Cafe); 13 charity shops

Key Metrics

Key Metric 1 5,606 new referrals received; 65,282 individual contacts delivered across the organisation
Key Metric 2 £2.7m total amount awarded as a result of benefit entitlement claims; 548 benefit claims completed
Key Metric 3 469 individuals provided with practical support at home following a hospital stay; 2,787 pieces of home energy equipment installed

Key Outcomes

  • 736 new referrals following a dementia diagnosis; largest monthly dementia social activity attendance reached 486
  • 344 active volunteers delivered 10,658 befriending contacts and 420 hours of Home from Hospital support
  • Two new charity shops opened (Ledbury and re-opened Leominster); £1,174,587 total retail income across 13 shops

Geography

West Midlands

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