Trustees' Report and Financial Statements 2024/25

Arthur Rank Hospice Charity provides specialist palliative and end of life care to 3,800+ patients each year across Cambridgeshire, including at its Cambridge hospice, the Alan Hudson Day Treatment Centre in Wisbech and via community teams serving the Fens. Services are rated Outstanding by the CQC. Their 2024/25 trustees' report covers £13 million in service costs, a 24/7 Palliative Care Hub, and a comprehensive range of clinical, therapeutic and community services provided free of charge.

Report snapshot
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📋About

Inpatient Unit (Cambridge); Alan Hudson Day Treatment Centre (Wisbech and the Fens); Hospice at Home; Specialist Palliative Care Home Team; Living Well services; Palliative Care Hub 111 (24/7 advice line); Patient and Family Support; Lymphoedema service; Complementary therapy; Music therapy; Occupational therapy and physiotherapy; Bereavement support; Young People's service; Caring Communities; Education and Conference Centre; Bistro; Hair Salon; Arthur's Shed; charity shops; venue hire Custom geography from upload: Cambridgeshire

📊Key Metrics

3,800+ patients cared for each year across Cambridge hospice, Alan Hudson Centre (Wisbech) and community; services rated Outstanding by CQC Key Metric 1
Over £13 million to run services in 2024/25; £7.9 million from NHS contracts; £5.1 million to be raised from community fundraising, retail, donations and trading Key Metric 2
Total income £13.06 million (year to March 2024); total expenditure £11.96 million — generating a surplus to invest in future care Key Metric 3

Key Outcomes

  • CQC Outstanding rating maintained — placing Arthur Rank Hospice among a small group of hospices nationally to achieve the highest possible inspection grade
  • Alan Hudson Day Treatment Centre in Wisbech extends specialist palliative care into the Fens — addressing rural and coastal access inequalities across Cambridgeshire and Peterborough ICB area
  • Palliative Care Hub 111 delivers 24/7 specialist palliative care advice — one of the first hospices in England to offer round-the-clock community telephone guidance, reducing unnecessary 999 calls and hospital admissions

📍Geography

East of England

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence