Beat Impact Report 2024-25

Beat (formerly Eating Disorders Association) is the UK's eating disorder charity, providing support, campaigning for change and raising awareness of anorexia, bulimia, binge eating disorder, ARFID and other eating disorders. The 2024-25 impact report covers 18 months of activity, during which 45,000 direct support sessions were delivered and 1.05 million people accessed the website. 96% of Helpline users would recommend the service. Professional training reached 1,011 practitioners. The 'No Place Like Home' report launched at the House of Lords influenced NHS England guidance and the Government's 10 Year Health Plan. Significant government grants from Scotland and Wales expanded reach. Beat appeared in media 4,500 times and was referenced 28 times in parliamentary debates across all four UK nations.

Report snapshot
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📋About

Multichannel Helpline (phone, webchat, email, social media, peer support groups); Momentum guided self-help programme for binge eating disorder; family and carer programmes (Developing Dolphins 2, Nexus, Anchor, Endeavour, Harnessing Hope); POD e-learning platform for carers; SPOT school professionals e-learning; professional training courses; media and parliamentary advocacy; experts by experience programme; policy and research campaigning across all four UK nations Custom geography from upload: United Kingdom (England, Northern Ireland)

📊Key Metrics

45,000 direct support sessions delivered and 36,000 Helpline contacts made across phone, webchat, email and social media — with 96% of users saying they would recommend the service to a friend Key Metric 1
1.05 million unique visitors accessed Beat's website over 18 months, including 138,000 using Helpfinder and 107,500 downloading resources; Beat appeared 4,500 times in media coverage Key Metric 2
1,011 education and healthcare professionals trained through Beat's Bridging the Gap, Beyond the Symptoms and Spotting the Signs courses, plus 200+ NHS staff trained via a commissioned intensive 4-day course with NHS England Key Metric 3

Key Outcomes

  • Momentum guided self-help programme improved overall participant outcomes from 50% to 83% across the course of the programme for 374 people with binge eating disorder, reflecting meaningful gains in motivation, confidence and recovery-related knowledge — delivered as a clinically-recommended intervention at no cost to participants
  • The 'There's No Place Like Home' report — launched at the House of Lords in October 2024 — found only 15% of NHS areas provide the recommended level of intensive community and day eating disorder treatment, directly shaping NHS England's forthcoming national guidance for both adults and young people and contributing to the Government's 10 Year Health Plan
  • Beat secured over £720,000 in government grants (£607,850 from the Scottish Government, ~£120,000 from the Welsh Government) enabling all services to be available in Scotland and thousands more people in Wales to access Helpline support and specialist programmes — while being invited to join Northern Ireland's new Managed Care Network for Eating Disorders

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one