📋About
Infoline (information and signposting, 3 mornings/week, 1,438 callers); Mindline (free confidential telephone emotional support, 5 evenings/week, volunteer-led with lived experience); Meeting Minds counselling (£5–£35/session, up to 16 weeks, 35 counsellors, online and face-to-face, trainee and qualified); Asylum seeker drop-in and signposting in 3 Initial Accommodation hotels (partnership with Borderlands, 1,206 people); CCC 6-session emotional support conversations for newly arrived asylum seekers (pilot, 37 people, Jan–Mar 2025); Greenspace cooking, gardening and walking at St Werburghs City Farm (111 people); Women Without Borders counselling for female asylum seekers (73 women, partnership with Refugee Women of Bristol — ended March 2025); Hate Crime and Discrimination 1:1 casework and workshops (partnership with Bristol Hate Crime and Discrimination Service — 19 casework clients, 120 workshop attendees); Workplace Wellbeing training (MHFA, ASIST, Lunch & Learn — recommenced January 2025); BNSSG Psychological Therapies Review systems-change project (partnership with Womankind and AWP, co-designed new Integrated Care Model); Equitable Wellbeing in Asylum Accommodation systems-change project (Lloyds Bank Foundation funded, 2-year project from April 2024); new £5 counselling pilot for people in financial crisis; free counselling for 10 young adults 18–25
Custom geography from upload: Bristol and South Gloucestershire, UK
📊Key Metrics
2,620 unique beneficiaries across all services — a 23% increase on 2023/24 (2,123); 1,438 people helped by Infoline; 726 people on 1,861 Mindline calls; 336 counselling clients
Key Metric 1
1,469 community wellbeing service users (up from 798 in YE24) — including 1,206 asylum seekers in Initial Accommodation hotels; 111 asylum seekers in Greenspace; 73 female asylum seekers in counselling; 19 hate crime victims in 1:1 casework
Key Metric 2
£570,540 total income (13% increase); £552,151 expenditure (10% decrease); £18,389 surplus (vs £113,827 deficit in 2023/24); 134 volunteers giving 10,500+ hours
Key Metric 3
✅Key Outcomes
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90% of counselling clients reported reduced depression; 86% reported reduced anxiety; 38% of clients started with severe depression symptoms — demonstrating high complexity of need now being served
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100% of Greenspace participants (26% sample) reported improved happiness and decreased isolation; 83% of female asylum seeker counselling clients felt improved coping skills; 85% of hate crime victims better equipped to cope; 65% more confident to report hate crime
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Moved to new co-location premises at 48 Fairfax Street with Citizens Advice Bristol in October 2024; 31% increase in Mindline/Infoline calls year on year; 17% increase in counselling referrals; Lived Experience Advocate pathway established with three paid leadership roles
