Contento Social Homes Impact Report 2025-2026

Contento Social Homes CIC provides safe-exempt accommodation and holistic support for survivors of domestic abuse and their children across the West Midlands. The 2025-26 report covers 242 women and 119 children supported, service expansion into 3 new branches, move-on housing campaign, and partnerships with 30+ local authorities.

Report snapshot
242 women and 119 children supported cumulatively; 144 new survivors accommodated in reporting period (Feb 2025–Jan 2026) Key Metric 1
317 referrals received; 173 declined due to capacity; 25 properties with 115 bed spaces operating across Birmingham, Walsall, Wolverhampton and Dudley Key Metric 2
54.1% of cumulative cohort transitioned from refuge; 22.3% secured independent social housing; only 4.5% returned to perpetrator; safeguarding incidents reduced from 8 to 1 Key Metric 3
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πŸ“‹About

Safe exempt accommodation; weekly 1:1 survivor support; monthly house meetings; move-on housing planning; immigration & legal advocacy (NRPF cases); counselling (93.8% completion rate); education & employment pathways (23 survivors in training/university); Strength in Bloom empowerment events; digital inclusion (60+ devices supported); interpretation services (17 languages; 3,117 minutes) Custom geography from upload: United Kingdom

πŸ“ŠKey Metrics

242 women and 119 children supported cumulatively; 144 new survivors accommodated in reporting period (Feb 2025–Jan 2026) Key Metric 1
317 referrals received; 173 declined due to capacity; 25 properties with 115 bed spaces operating across Birmingham, Walsall, Wolverhampton and Dudley Key Metric 2
54.1% of cumulative cohort transitioned from refuge; 22.3% secured independent social housing; only 4.5% returned to perpetrator; safeguarding incidents reduced from 8 to 1 Key Metric 3

βœ…Key Outcomes

  • 38 survivors supported via Home Office Flee Fund; 24 via Survivor Safety Fund; 5 families moved into permanent homes via Buttle UK grants; 25 BBC Children in Need grants secured; 100% of Home Office emergency payment applications paid
  • 3 new branches opened in reporting year; 32 staff; zero formal employee relations cases; Silver Award from BVSC retained; 30+ local authority partnerships across England and Wales
  • Digital engagement increased 507%; reach exceeded 160,000 views; NRPF rental liability absorbed Β£16,134.66; 'A Home for Every Woman Survivor' campaign launched 7 March 2025 engaging Resonance, Big Issue Invest, Social Investment Business and others

πŸ“Geography

Other

2024

Annual Report 2024

Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 1
Digital inclusion programme expanded throughout 2024
Key Metric 2
Budgets project rolled out to help young people with financial independence
Key Metric 3
Young people supported into stable accommodation across the UK
2025

Annual Report and Accounts 2024-25

Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 1
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 2
400+ deaths linked to synthetic opioids since June 2023 β€” frontline response established
Key Metric 3
People moved off the streets and into stable housing through extensions and new investment secured
2023

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London β€” commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives β€” 'Every borough should commission a service like 999 Club'