Annual Report 2024/25

Crisis is the UK national charity for people experiencing homelessness. Their 2024-25 annual report highlights bold new steps including becoming a direct housing provider, shaping landmark legislation across the UK, expanding refugee services and growing their Homelessness Alliance employer network.

Report snapshot
68 Views

📋About

Skylight centres, housing support, education and employment, refugee services, campaigning, policy advocacy

📊Key Metrics

5,321 people given intensive one-to-one support to end their homelessness in 2023-24 Key Metric 1
290 refugees supported into stable housing since August 2023 (74% kept tenancies 8+ months) Key Metric 2
Homelessness Alliance network grew to nearly 70 allies reaching 1.2 million employees Key Metric 3

Key Outcomes

  • Becoming first direct housing provider in nearly 60-year history in London and Newcastle
  • Influenced government homelessness strategy and legislation in England, Scotland and Wales
  • 28,000 campaigner actions urging political parties to prioritise ending homelessness

📍Geography

UK-Wide

2025

A Year in Review: Impact Report 2024–2025

23,371 visits to the centre from April 2024 to March 2025
Key Metric 1
45 people helped to secure their own permanent home
Key Metric 2
40 people supported into employment; 44 gained nationally recognised qualifications
Key Metric 3
150 people actively supported to maintain their accommodation; average income maximised by £601.03 per month per person
2025

Impact Report 2025

Total income £10,019,755 and total expenditure £9,525,116 (year ended 31 March 2025, charity no. 1086320); 5,880 individuals supported to belong, contribute and thrive across 24 YMCA locations in the Black Country; 570 individuals called YMCA home
Key Metric 1
131,185 bed nights provided to young people who would otherwise be homeless; 200,500 hours of funded early years education provided; 1,222 young people moved from receiving benefits into work or training; 523 children developing in nurseries across the Black Country
Key Metric 2
114 teenagers offered a safe home in YMCA Host families' spare rooms; 322 young people engaged with YMCA mentors to overcome barriers to employment; 737 people prioritising health and wellbeing at YGym West Bromwich; 261 hot meals provided to vulnerable people in Walsall
Key Metric 3
60% of Sandwell Youth Hub young people secured work placements or employment through partner organisations; 94% of early years places funded through government support; 12 Early Years apprentices from 2024 cohort secured permanent employment; 9 families supported to flee domestic abuse since April 2025 merger with Living Springs
2024

Impact Report 2023/24

4,508 emergency (VRF) grants awarded totalling £1,780,676, helping 7,512 people to secure or keep a home in 2023/24
Key Metric 1
937 frontline workers benefited from training programmes across the four nations of the UK; 350 attendees at the Annual National Frontline Network Conference with 94% rating it good or excellent
Key Metric 2
71 partner-facilitated events attended by 1,331 frontline workers across the UK to share knowledge and best practice
Key Metric 3
728 grants for preventing eviction; 3,780 grants for moving into new accommodation; 75% of payments made within 5 days of application