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Annual Report 2024/25

Crisis is the UK national charity for people experiencing homelessness. Their 2024-25 annual report highlights bold new steps including becoming a direct housing provider, shaping landmark legislation across the UK, expanding refugee services and growing their Homelessness Alliance employer network.

Report snapshot
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About

Skylight centres, housing support, education and employment, refugee services, campaigning, policy advocacy

Key Metrics

Key Metric 1 5,321 people given intensive one-to-one support to end their homelessness in 2023-24
Key Metric 2 290 refugees supported into stable housing since August 2023 (74% kept tenancies 8+ months)
Key Metric 3 Homelessness Alliance network grew to nearly 70 allies reaching 1.2 million employees

Key Outcomes

  • Becoming first direct housing provider in nearly 60-year history in London and Newcastle
  • Influenced government homelessness strategy and legislation in England, Scotland and Wales
  • 28,000 campaigner actions urging political parties to prioritise ending homelessness

Geography

UK-Wide

Impact Snapshot
Key Metric 1
1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2
3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3
A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact
78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
Impact Snapshot
Key Metric 1
5,952 children and young people supported across Sussex and Surrey in 2024/25
Key Metric 2
896 young people provided with a safe home, and 4,186 children provided with counselling services
Key Metric 3
870 children, young people and families received specialist information, advice and support
81% of residents said they were satisfied with the service provided
Impact Snapshot
Key Metric 1
£301,000 given in grants to homeless people in 2023-24
Key Metric 2
Nearly 3,000 people helped across England over the year
Key Metric 3
£102,000 in resettlement grants enabling 592 homeless people to move into a home
512 homeless people received six months of free mobile data through digital inclusion grants