Health & Wellbeing Community & Social Justice Enhanced 2025
Cruse Bereavement Support

Annual Report and Accounts 2024/25

Cruse Bereavement Support is the UK's leading bereavement charity, providing expert grief information and support to adults, children and families across England, Wales and Northern Ireland. In 2024–25 it delivered 71,703 support activities, answered over 28,000 helpline contacts, and supported more than 24,000 people one-to-one through 3,364 volunteers across 84 local branches. The charity returned a £78k surplus following a 20% reduction in costs.

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📋About

National helpline; one-to-one bereavement support (in person, telephone and online); group Understanding Your Bereavement sessions; website information (1 million visitors); grief and bereavement training and consultancy for employers and organisations; 84 local branches across England, Northern Ireland and Wales Custom geography from upload: England, Wales & Northern Ireland

📊Key Metrics

71,703 support activities delivered for bereaved people in 2024/25 Key Metric 1
Over 28,000 calls and emails answered by the national Cruse Helpline Key Metric 2
Over 24,000 adults, children and young people supported through one-to-one sessions Key Metric 3

✅Key Outcomes

  • Over 3,000 people supported through Cruse Bereavement Groups, with evidence of improved wellbeing and reduced isolation
  • 3,364 volunteers delivered services, with a new central volunteering team improving recruitment, training and continuous professional development
  • Achieved a £78k surplus after a 20% reduction in operational costs, stabilising the charity following prior-year deficits

📍Geography

UK-Wide

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