About
National helpline; one-to-one bereavement support (in person, telephone and online); group Understanding Your Bereavement sessions; website information (1 million visitors); grief and bereavement training and consultancy for employers and organisations; 84 local branches across England, Northern Ireland and Wales Custom geography from upload: England, Wales & Northern Ireland
Key Metrics
71,703 support activities delivered for bereaved people in 2024/25
Key Metric 1
Over 28,000 calls and emails answered by the national Cruse Helpline
Key Metric 2
Over 24,000 adults, children and young people supported through one-to-one sessions
Key Metric 3
Key Outcomes
- Over 3,000 people supported through Cruse Bereavement Groups, with evidence of improved wellbeing and reduced isolation
- 3,364 volunteers delivered services, with a new central volunteering team improving recruitment, training and continuous professional development
- Achieved a £78k surplus after a 20% reduction in operational costs, stabilising the charity following prior-year deficits
Geography
UK-Wide
