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Framework Annual Report 2023-24

Framework is the East Midlands' leading homelessness charity, supporting over 18,500 people per year across housing, health, employment and support services in Nottinghamshire, Lincolnshire, Derbyshire and Sheffield. Its 2023-24 Annual Report documents a year of sustained delivery across the full pathway from street outreach to independent living, underpinned by the successful completion of the Building Better Futures campaign which raised over £3 million and housed 369 former rough sleepers.

Report snapshot
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About

Street outreach; emergency accommodation; supported housing; floating support; mental health services; substance use and recovery services; Nottingham Recovery Network; employment and training including GROW programme; refugee and asylum seeker support; domestic abuse support; services for young people and care leavers; older homeless people support

Key Metrics

Key Metric 1 18,500+ people supported across housing, health, employment and support services in the East Midlands and South Yorkshire
Key Metric 2 Almost 7,000 people per year reached through services spanning street outreach to floating support
Key Metric 3 Building Better Futures campaign raised over £3 million and created 200+ homes for people experiencing homelessness

Key Outcomes

  • Thousands of people moved from homelessness into stable, supported accommodation across Nottinghamshire, Lincolnshire, Derbyshire and Sheffield
  • People with complex, multiple needs — including rough sleepers, substance misusers, people with mental health difficulties and prison leavers — supported into independent living
  • 369 former rough sleepers housed through the Building Better Futures campaign; new Lee House development underway providing 20 men with safe accommodation and health and recovery support

Geography

East Midlands

Impact Snapshot
Key Metric 1
1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2
3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3
A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact
78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
Impact Snapshot
Key Metric 1
5,952 children and young people supported across Sussex and Surrey in 2024/25
Key Metric 2
896 young people provided with a safe home, and 4,186 children provided with counselling services
Key Metric 3
870 children, young people and families received specialist information, advice and support
81% of residents said they were satisfied with the service provided
Impact Snapshot
Key Metric 1
£301,000 given in grants to homeless people in 2023-24
Key Metric 2
Nearly 3,000 people helped across England over the year
Key Metric 3
£102,000 in resettlement grants enabling 592 homeless people to move into a home
512 homeless people received six months of free mobile data through digital inclusion grants