Health & Wellbeing Community & Social Justice
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GamCare

Trustees' Annual Report and Financial Statements 2023-24

GamCare operates the National Gambling Helpline and delivers treatment and prevention across Great Britain. In 2023-24, the helpline handled 55,228 calls and chats (up 25%), referring 7,524 people to treatment. Regional services delivered 9,121 structured treatment sessions with an average 2.1-day wait. Prevention programmes reached 64,937 people including 52,194 young people. Total income was £18.8m with 248 average staff.

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About

National Gambling Helpline (24/7); adult treatment (CBT and motivational interviewing); children and young people's programme; women's programme; criminal justice programme; armed forces pilot; money guidance service; online peer support forums; EmpowerMe self-guided tool

Key Metrics

Key Metric 1 55,228 calls and online chats to the National Gambling Helpline in 2023-24 — up 25% on prior year
Key Metric 2 9,121 structured treatment sessions delivered; average wait of 2.1 days from referral to first contact
Key Metric 3 64,937 people reached through prevention programmes, including 52,194 young people and 10,344 professionals

Key Outcomes

  • 87% of clients successfully completed treatment; 100% said they would recommend GamCare to someone else; average PGSI score dropped from 14.1 pre-treatment to 2.8 post-treatment
  • 93% of those who completed treatment felt it brought about a positive change in their circumstances; helpline rated 4.89/5 by clients
  • 19 UK banks now offer gambling blocks as a direct result of GamCare's Gambling Related Financial Harm initiative since 2019; Monzo's block prevented £7.5m in gambling transactions in 2023

Geography

UK-Wide

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