Annual Impact Report 2024-25

Glass Door is a London-based homelessness charity providing emergency winter night shelters and year-round casework support. Their 2024-25 impact report is available on their reports page, covering shelter provision across West and South West London and progress on helping guests move beyond homelessness.

Report snapshot
Approximately 105 guests sheltered each night across three winter shelter circuits Key Metric 1
Caseworkers supporting guests to move beyond homelessness year-round Key Metric 2
West and South West London focus with partner day centre network Key Metric 3
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📋About

Emergency night shelters (November to April), year-round casework, day centre partnerships, food and laundry access

📊Key Metrics

Approximately 105 guests sheltered each night across three winter shelter circuits Key Metric 1
Caseworkers supporting guests to move beyond homelessness year-round Key Metric 2
West and South West London focus with partner day centre network Key Metric 3

Key Outcomes

  • Guests supported from emergency shelter into stable longer-term housing
  • Year-round casework services helping people move beyond homelessness
  • Partnership day centre model enabling joined-up support for guests

📍Geography

London

2024

Annual Report 2024

Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 1
Digital inclusion programme expanded throughout 2024
Key Metric 2
Budgets project rolled out to help young people with financial independence
Key Metric 3
Young people supported into stable accommodation across the UK
2025

Annual Report and Accounts 2024-25

Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 1
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 2
400+ deaths linked to synthetic opioids since June 2023 — frontline response established
Key Metric 3
People moved off the streets and into stable housing through extensions and new investment secured
2023

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'