Health & Wellbeing Community & Social Justice 2024
Hospiscare

Impact Report and Annual Accounts 2023/24: Because Every Day Matters

Hospiscare provides free specialist palliative and end of life care across Exeter, Mid Devon and East Devon — 1,028 square miles. Their 2023/24 impact report covers 2,089 patients cared for (up 11%), a CQC Outstanding rating, care reaching homeless patients and Exeter Prison, 571 volunteers donating 55,000+ hours, and an active fair funding campaign after receiving only 15% statutory funding against a 27% national average — a £2.5 million shortfall.

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Report snapshot
2,089 patients cared for across 1,028 square miles of Devon — up 11% on prior year; 244 on specialist ward, 1,845 at home and in the community Key Metric 1
CQC Outstanding rating received 2024 — rated Outstanding in Well-led, Caring, Responsive and Effective; rated 5-star on iwantgreatcare.org by patients and families Key Metric 2
Only 15% of annual funding from Devon ICB — compared to national average of 27%; £2.5 million funding shortfall highlighted November 2023; £10 million annual cost of services Key Metric 3
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📋About

Specialist inpatient ward (Searle House, Exeter); community palliative care across Exeter, Mid Devon and East Devon (1,845 patients); 24/7 specialist nursing and medical support; care at Royal Devon University Healthcare NHS Trust; care in Exeter Prison; outreach to homeless patients and those with complex housing needs; bereavement support; 571 volunteers (55,000+ hours); training placements (151 students — 132 medical, 15 nursing, social work, OT); charity shops and lottery; fair funding campaign Custom geography from upload: Exeter, Mid Devon & East Devon

📊Key Metrics

2,089 patients cared for across 1,028 square miles of Devon — up 11% on prior year; 244 on specialist ward, 1,845 at home and in the community Key Metric 1
CQC Outstanding rating received 2024 — rated Outstanding in Well-led, Caring, Responsive and Effective; rated 5-star on iwantgreatcare.org by patients and families Key Metric 2
Only 15% of annual funding from Devon ICB — compared to national average of 27%; £2.5 million funding shortfall highlighted November 2023; £10 million annual cost of services Key Metric 3

✅Key Outcomes

  • CQC Outstanding overall — inspectors found care 'exceptionally effective and responsive'; Hospiscare praised specifically for outreach work reaching those who might otherwise struggle to access palliative care, including homeless patients and prisoners
  • 2,089 patients cared for in 2023/24 — an 11% increase on the previous year — across Exeter, Mid and East Devon, including 552 patients in Mid Devon, 281 in East Devon, 340 in coastal towns and 556 in Exeter
  • Fair funding campaign active: Hospiscare received only 15% of income from the Devon ICB in 2023/24 against a national hospice average of 27% — a structural underfunding of £2.5m per year that the charity is actively campaigning to address

📍Geography

South West

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