Annual Review 2025

Jigsaw4u is a South West London charity with 28 years of experience delivering specialist mental health and wellbeing services for children, young people and families. In 2024-25 — its busiest year on record — the charity supported 10,507 individuals through 16,121 one-to-one sessions and 1,623 group sessions, supported by 6,500+ volunteer hours. Services span bereavement, suicide support, domestic abuse, therapeutic life story work, and community activities. The charity received its first central government grant and increased ICB funding during the year, expanding its reach across Merton, Kingston and Wandsworth.

Report snapshot
10,507 individuals supported in 2024-25 — the busiest year in Jigsaw4u's 28-year history; 16,121 one-to-one sessions delivered Key Metric 1
1,623 group sessions delivered; 6,500+ volunteer hours contributed; 462 free activities events held with 5,948 individuals attending Key Metric 2
First-ever central government grant received in 2024-25, alongside increased South West London ICB funding, enabling hundreds more individuals to be reached; over 90% of income goes directly to service delivery Key Metric 3
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📋About

Mental health and wellbeing support for children, young people and families: pre and post bereavement support; suicide support; depression and anxiety support; therapeutic life story work; domestic abuse support; adoption play therapy; parent-child therapy; advocacy; tenancy support; missing young people support; independent visiting; support for prisoners' families; home school links; Activities4u (free events, sports coaching, residential trips, cultural activities); Wilson Wellbeing Centre; training and consultancy for professionals; spot purchase commissioning Custom geography from upload: South West London (Merton, Kingston, Wandsworth)

📊Key Metrics

10,507 individuals supported in 2024-25 — the busiest year in Jigsaw4u's 28-year history; 16,121 one-to-one sessions delivered Key Metric 1
1,623 group sessions delivered; 6,500+ volunteer hours contributed; 462 free activities events held with 5,948 individuals attending Key Metric 2
First-ever central government grant received in 2024-25, alongside increased South West London ICB funding, enabling hundreds more individuals to be reached; over 90% of income goes directly to service delivery Key Metric 3

Key Outcomes

  • NHS Paediatric Clinical Psychologist at St George's University Hospitals noted Jigsaw4u is integral to enabling NHS delivery of children's services
  • Young person testimonial confirms programme supported route to first-choice university, helping them avoid becoming 'another statistic'
  • Residential trips to France and the Peak District delivered in August 2025 for the first time in the charity's history, funded through donor generosity; activities included wild swimming, caving, horse riding and high ropes

📍Geography

Other

2025

Annual Report 2024/25

£20.8m raised in 2024/25 (up from £17.4m in 2023/24)
Key Metric 1
£9.6m raised from 176 legacy gifts; £14m committed to new Total Body PET-CT scanner
Key Metric 2
49,000 active supporters; 3,857 running participants (doubled in 3 years); 83p in every £1 goes directly to patients
Key Metric 3
MyChristie-MyHealth ePROMs system reduces clinician time on routine reviews by up to 23% and enables earlier symptom detection
2026

Impact Report Year Ending April 2026

2,829 children, parents, siblings and grandparents supported; 506 families with a child in treatment
Key Metric 1
220 bereaved families supported; 424 individuals on 93 boat trips; 692 individuals in 165 cabin breaks
Key Metric 2
£71,935 unlocked in essential support; 1,320 social work hours; 188 creative therapy sessions and 271 counselling sessions delivered
Key Metric 3
Families show average 0.7 point improvement across five Mo's Outcomes after support begins; biggest gains in social participation and accessing emotional support