2024 Free

Annual Report and Financial Statements 2024

King Edward VII's Hospital (Sister Agnes) is a London-based charitable private hospital founded in 1899, with a 125-year tradition of providing care to Armed Forces personnel and their families at preferential rates. In 2023–24 it operated 56 inpatient rooms across specialties including Women's Health, Urology and Musculoskeletal, launched a major transformation programme, completed its first year of a physician-engagement subsidiary, and received confirmation of royal patronage from King Charles III.

Report snapshot
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About

Acute hospital services across Women's Health, Urology, Musculoskeletal and Digestive Health; cancer treatment; diagnostics; rehabilitation; long-term condition management; Veterans' Pain Management Centre; subsidised and preferential-rate care for Armed Forces beneficiaries; LUS@KEVII Ltd physician engagement subsidiary (first full year of trading)

Key Metrics

Key Metric 1 56 inpatient rooms, four operating theatres and critical care facilities serving both private and veteran patients from its Marylebone site
Key Metric 2 Centre for Veteran's Health and Veterans' Pain Management Centre providing subsidised and specialist care to serving and retired Armed Forces personnel and their spouses
Key Metric 3 Digital transformation programme advanced following a managed cyber security incident in November 2023; new outpatient and imaging facilities operational since 2022

Key Outcomes

  • Charitable mission upheld to provide preferential-rate treatment to serving and retired Armed Forces officers and their spouses through subsidies and grants towards the cost of care
  • Comprehensive transformation programme launched May 2024 to re-engineer revenue operations, strengthen clinical governance, and appoint new executive leadership — positioning the hospital for long-term sustainability
  • Network of 2,000 Friends and philanthropic donors sustaining charitable grants and subsidies for veterans, alongside royal patronage from His Majesty King Charles III confirmed during the year

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022