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LGBT Foundation Impact Report 2024–2025

LGBT Foundation's Impact Report 2024–2025 marks the charity's 50th anniversary and reports that it supported over 53,000 people through its services this year. Its year in numbers includes 3,394 appointments at the Indigo Gender Service (the NHS adult trans healthcare partnership for Greater Manchester, with 98% rating the service good or very good), 3,889 helpline calls and emails answered, 1,440 hours of counselling delivered (96% of clients reporting improved wellbeing), 18,000 people engaged by Village Angels community safety volunteers, 167,590 condoms and 153,605 sachets of lube distributed, over 900 people tested for sexual health, 1,222 people trained in LGBTQ+ inclusion and 210 active volunteers. The national helpline celebrated its 50th year, having supported over 250,000 people since it began.

Report snapshot
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About

LGBT Foundation is a Manchester-based national charity and the UK's leading health and wellbeing charity for LGBTQ+ people, running a helpline, talking therapies, sexual health, trans healthcare, community safety and training services.

Key Metrics

53,000+ people supported
3,394 Indigo Gender Service appointments
1,440 hours of counselling delivered

Key Outcomes

  • 96% of counselling clients reported improved wellbeing
  • 98% rated the Indigo Gender Service good or very good
  • National helpline reached its 50th year, 250,000+ people supported since inception

Geography

North West

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022