Annual Report and Accounts 2024

Mayhew is a London animal welfare charity providing rescue, rehoming, veterinary and community services for dogs, cats and their owners since 1886. In 2024, 505 animals were rehomed; 4,911 vet treatments were delivered to owners who couldn't afford them; 6,510 TheraPaws engagements reached 2,000+ new people; 999 community care packages were distributed; 158 animals went through foster care; and 11,648 animals were neutered overseas. The five-year Kabul dog population and rabies programme concluded, having neutered 52,500+ dogs and vaccinated 132,600+. Total income was £3.39m; deficit £79,888.

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📋About

Rescue, rehoming and shelter; London community vet clinic (free microchipping, vaccinations, neutering, parasite control); TheraPaws animal-assisted therapy (hospitals, care homes, SEND schools); Community Animal Support (care packages, Pet Support Hubs in food banks); Collect and Care (home visits for owners who can't travel); Pet Refuge (temporary pet accommodation for people in crisis); foster care programme; international projects (Kabul and Tbilisi) Custom geography from upload: London (Kensal Green) / International (Afghanistan, Georgia)

📊Key Metrics

505 animals rehomed (70 dogs, 435 cats); 4,911 vet treatments to owners who couldn't afford them; 158 animals through foster care Key Metric 1
6,510 TheraPaws engagements (volunteer dog-owner pairs) reaching 2,000+ new people across London health and education venues; 999 community care packages distributed Key Metric 2
11,648 animals neutered overseas (Kabul + Georgia); 16,716 dogs vaccinated against rabies; 52,500+ dogs neutered and 132,600+ vaccinated in Kabul since 2017; total income £3,391,017; deficit £79,888 Key Metric 3

Key Outcomes

  • 20% increase in requests to sign over dogs compared to 2023; 64 unplanned intakes of abandoned cats and kittens in summer alone; ITV News coverage of 'cat crisis'; cat microchipping law campaigned for by Mayhew came into force June 2024
  • Kabul 5-year project concluded: 70% of dogs in central Kabul districts now neutered; herd immunity threshold of 70% rabies vaccination surpassed; programme handed to local authorities and universities for long-term sustainability
  • No government funding received; 43% of income from donations; 50% from legacies (£1.68m); free reserves at 5.37 months at year end; 4 former Mayhew rescue dogs qualified as TheraPaws volunteers; Georgia clinic trained 36 vet professionals and neutered 2,000+ dogs

📍Geography

London

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one