Annual Review April 2024 to March 2025

Mencap is the UK's leading charity for people with a learning disability, working across England, Wales and Northern Ireland to ensure people can live happy, healthy and fulfilling lives. In 2024/25 the charity rebuilt its financial resilience — cutting agency staffing costs from £400,000 to under £100,000 per week and achieving a 7% improvement in colleague engagement. A partnership with Omaze raised £3.9 million in six weeks to fund programmes addressing health inequalities. Jon Sparkes OBE joined as Chief Executive in June 2024, and work began on a new strategy to 2030 with pro bono support from McKinsey and BNY. Mencap's Voices Council — led by people with learning disabilities — challenged decisions on service handbacks, benefits access and agency staffing throughout the year.

Report snapshot
£3.9 million raised in six weeks through Omaze Yorkshire House Draw partnership to fund health inequality programmes Key Metric 1
Agency staffing costs reduced from £400,000 per week in 2023 to under £100,000 per week — a transformational improvement in financial sustainability Key Metric 2
7% improvement in colleague engagement alongside financial stabilisation; financial resilience rebuilt ahead of National Insurance Contribution increases Key Metric 3
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📋About

Direct social care support and supported living services; information and advice service; supported internship and employment programmes; community inclusion work; campaigning and policy advocacy (England, Wales and Northern Ireland); Voices Council (led by people with learning disabilities); network partner collaboration; fundraising and awareness campaigns Custom geography from upload: England, Wales & Northern Ireland

📊Key Metrics

£3.9 million raised in six weeks through Omaze Yorkshire House Draw partnership to fund health inequality programmes Key Metric 1
Agency staffing costs reduced from £400,000 per week in 2023 to under £100,000 per week — a transformational improvement in financial sustainability Key Metric 2
7% improvement in colleague engagement alongside financial stabilisation; financial resilience rebuilt ahead of National Insurance Contribution increases Key Metric 3

Key Outcomes

  • Rebuilt financial resilience through handing back loss-making contracts, reducing agency spend and driving efficiency — positioning the charity for a growth strategy to 2030
  • Launched Omaze partnership raising £3.9 million in six weeks with Jodie Whittaker as ambassador, boosting awareness and challenging misconceptions about learning disability
  • New Chief Executive Jon Sparkes OBE appointed June 2024; new Voices Council Chair John Phillips MBE; new strategy development to 2030 begun with pro bono support from McKinsey & Company and BNY

📍Geography

UK-Wide

2025

Annual Report 2024/25

£20.8m raised in 2024/25 (up from £17.4m in 2023/24)
Key Metric 1
£9.6m raised from 176 legacy gifts; £14m committed to new Total Body PET-CT scanner
Key Metric 2
49,000 active supporters; 3,857 running participants (doubled in 3 years); 83p in every £1 goes directly to patients
Key Metric 3
MyChristie-MyHealth ePROMs system reduces clinician time on routine reviews by up to 23% and enables earlier symptom detection
2026

Impact Report Year Ending April 2026

2,829 children, parents, siblings and grandparents supported; 506 families with a child in treatment
Key Metric 1
220 bereaved families supported; 424 individuals on 93 boat trips; 692 individuals in 165 cabin breaks
Key Metric 2
£71,935 unlocked in essential support; 1,320 social work hours; 188 creative therapy sessions and 271 counselling sessions delivered
Key Metric 3
Families show average 0.7 point improvement across five Mo's Outcomes after support begins; biggest gains in social participation and accessing emotional support