Health & Wellbeing Education & Young People
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Mental Health Innovations (Shout and The Mix)

Support at Scale: Our Impact 2024-2025

Mental Health Innovations' impact report for April 2024 to March 2025 covers the Shout 24/7 crisis text service and The Mix, the digital charity for under-25s. The Shout text service took 585,988 conversations with 239,256 people, nearly 4,000 volunteers gave more than 164,000 hours, and 139,000 people aged 25 and under contacted Shout while The Mix supported 155,000 under-25s.

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About

Mental Health Innovations is the charity behind Shout, the UK's free, confidential 24/7 text support service, and The Mix, the digital support charity for people aged 25 and under, which merged in 2024. Its impact report Support at Scale: Our Impact 2024-2025 records 585,988 Shout conversations with 239,256 people, nearly 4,000 volunteers giving more than 164,000 hours across The Mix and Shout, 139,000 people aged 25 and under supported through Shout and 155,000 under-25s supported by The Mix through online counselling, its chatbot and community discussion boards, more than 718,000 visits to the Shout website and more than one million people visiting The Mix website. The charity now has more than 3,800 active Shout Volunteers trained to assess risk, de-escalate a crisis and listen without judgement.

Key Metrics

585,988 conversations taken by the Shout text service with 239,256 people
164,000+ hours given by nearly 4,000 volunteers across The Mix and Shout
155,000 under-25s supported by The Mix through online counselling, chatbot and community discussion boards

Key Outcomes

  • 139,000 people aged 25 and under who contacted Shout were supported in 2024/25
  • More than 3,800 active Shout Volunteers trained to assess risk, de-escalate a crisis and listen without judgement
  • More than one million people visited The Mix website and more than 718,000 visited the Shout website for help and support

Geography

UK-Wide

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