Mid and North East Essex Mind Impact Report 2024/2025

Mid and North East Essex Mind is an independent local Mind charity serving communities from Chelmsford to Clacton. In 2024/25 its two Sanctuary services supported 4,624 people in crisis outside normal hours, the Employment Advice Service helped 130+ people secure new jobs, and 1,085 people completed Mental Health Toolkit training. The year's headline achievement was winning a National Mind Excellence Award for its Voices for a Brighter Future lived experience panel, and launching the new North East Essex Sanctuary service across Colchester and Clacton. Total income was £2.35 million.

Report snapshot
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📋About

Mid Essex Sanctuary (year-round crisis support outside normal hours); North East Essex Sanctuary (Colchester and Clacton, 10am–11pm daily, launched October 2024); NHS IAPT counselling (137 hours/week); fee-paying and low-cost counselling; Children & Young People counselling in secondary schools; Employment Advice Service (in partnership with Therapy for You); Support Time and Recovery Service (STaRS); Personality Disorder Support Service; Youthful Wellbeing (ages 18-25); Welcome Cafés (Brightlingsea, Chelmsford, Clacton, Colchester, Harwich); Self-Harm Management Toolkit training for professionals; Mental Health Toolkit workplace training; Walking for Wellbeing groups; Voices for a Brighter Future lived experience panel Custom geography from upload: Mid and North East Essex, UK (Chelmsford, Colchester, Clacton, Braintree, Maldon, Harwich, Brightlingsea)

📊Key Metrics

2,702 people supported through Mid Essex Sanctuary; 1,922 people supported through North East Essex Sanctuary/Crisis Café; 4,989 counselling sessions delivered to 889 referrals Key Metric 1
683 people supported through Employment Advice Service (130+ secured new jobs, 120 returned to work); 1,037 adults supported through STaRS; 1,085 people attended Mental Health Toolkit training across 59 sessions Key Metric 2
£2,347,461 total income (deficit of £183,283 following expiry of two major contracts); 253 professionals trained through Self-Harm Management Toolkit; 522 CYP counselling sessions in schools; National Mind Excellence Award for Voices for a Brighter Future lived experience panel Key Metric 3

Key Outcomes

  • 99% of Self-Harm Management Toolkit attendees rated trainers as good or very good; Mental Health Toolkit NPS of 86 (world class threshold is 70); 96% of colleagues say their work makes a difference; 100% of staff proud to work at the organisation
  • National Mind Excellence Award for Voices for a Brighter Future panel; received Mind Quality Mark; signed first Essex Mind Partnership agreement with neighbouring local Minds; 'You Got This Movement' campaign featured on ITV Anglia
  • New North East Essex Sanctuary launched October 2024; CYP counselling launched at Ormiston Rivers Academy (Burnham-on-Crouch) and Plume Academy (Maldon); new Essex Mind Partnership formed; Bereaved by Suicide and Hospital Link Worker services commencing in 2025/26

📍Geography

Other

2024 Enhanced

Muscular Dystrophy UK Impact Report 2023/24

2,752 people contacted helpline; 470 people received cost-of-living grants; 43 active research projects; 11 new grants worth £1.3 million awarded; £9.5 million total income — 16% increase on previous year
Key Metric 1
152 people supported through advocacy service; 24 Neuromuscular Centres of Excellence or Pursuing Excellence Awards; 10 NHS treatment appraisal processes participated in; 507 enrolments on e-learning modules; 465 attendees across six health professional upskilling webinars
Key Metric 2
80% of neuromuscular care advisor and clinical nurse specialist workforce attended Care Advisor Conference; 324 Changing Places toilets registered; for every £1 spent on fundraising, £3.70 raised; 68p in every £1 spent on charitable activities
Key Metric 3
SMA added to NHS newborn screening 'in-service evaluation' following MDUK co-secretariat work with UK SMA Newborn Screening Alliance; two treatment appraisals resulted in NHS approval; RHS Chelsea Flower Show garden secured to raise awareness with new audiences
2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content