Health & Wellbeing Community & Social Justice
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Mind

Annual Report and Accounts 2024/25

Mind is one of the leading mental health charities in England and Wales, working to ensure no one has to face a mental health problem alone. In 2024/25 the charity responded to 116,000 helpline queries, saw mental health information accessed 22 million times, and distributed 865,000 printed resources. Local Minds supported 664,346 people, and the workplace programme reached 613 employers and over 450,000 staff. Mind launched The Big Mental Health Report — a groundbreaking annual overview planned for the next 8 years — participated in the UK Covid-19 Inquiry, and played a key role in securing mental health commitments in NHS England's plans. The Mind app library launched with ORCHA, receiving 300,000 views. The charity had 35,373 campaigners and 162,831 supporters at year end.

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About

Information and advice helplines (infoline, legal line, welfare benefits line, support line); Mind app library (reviewed with ORCHA); Side by Side online peer support community; local Mind network (83 in England, 16 in Wales); Mind shops (community hubs with 4,495 volunteers); workplace mental health programmes; policy campaigning and media work Custom geography from upload: England & Wales

Key Metrics

Key Metric 1 116,000 queries responded to across Mind's infoline, welfare benefits line, legal line and support line
Key Metric 2 22 million times mental health information accessed across channels; 865,000 copies of printed information distributed
Key Metric 3 664,346 people supported by local Minds; 613 employers and 450,273 staff reached through the Mental Health at Work legacy programme

Key Outcomes

  • 3.14 million people had a conversation about mental health through Mind's public engagement; Mind's work mentioned 7,235 times in the media
  • Mind app library viewed 300,000 times and apps downloaded 11,500 times by March 2025 following launch with ORCHA
  • Secured mental health at the heart of NHS England's plans; participated as Core Participant in UK Covid-19 Inquiry healthcare module; launched The Big Mental Health Report — an annual state-of-the-nation overview planned for 8 years

Geography

UK-Wide

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