New Horizon Youth Centre Impact Report 2023-24 — Weathering the Storm

New Horizon Youth Centre is a London charity supporting 16-24 year olds experiencing homelessness, operating from Somers Town for 57 years. In 2023-24, demand hit record levels — 1,479 young people supported, up 29% — driven by a surge in newly recognised refugees, rising rough sleeping and the cost-of-living crisis. The #PlanForThe136k campaign, co-led by NHYC with 140+ organisations, secured the first parliamentary debate on youth homelessness in four decades.

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About

Day centre with housing advice, health, youth work and outreach; housing team (747 young people, 3,487 advice appointments); rough sleeping and youth justice outreach (232 young people, 101 supported via street outreach); health team including nurse, counselling and sexual health; life skills and employment support; women and non-binary weekly space; Winter Relief Fund cash grants; London Youth Gateway partnership; LSE research collaboration

Key Metrics

Key Metric 1 1,479 young people aged 16-24 supported in 2023-24 — a 29% rise in a single year and the highest in the charity's 57-year history

Key Metric 2 10,847 visits to the day centre; 9,762 hot lunches served (double from 2022-23); busiest ever day on 3rd January 2024 with 65 young people queuing before opening

Key Metric 3 #PlanForThe136k campaign grew to 140+ organisations, secured the first government debate on youth homelessness in 40 years and reached an estimated 2.8 million people

Key Outcomes

357 young people placed in short-term or emergency accommodation; 210 secured longer-term housing or a safe return home; 69 young people received 360 counselling sessions
438 young people engaged with Life Skills programme; 385 received jobs, education and training support; £34,000 in cash grants distributed to 129 young people through the Winter Relief Fund
£102,794 spent on emergency hotel and hostel accommodation — more than three times the budgeted amount — reflecting the depth of the crisis facing young Londoners