Impact Report 2024/2025

Noah's Ark Children's Hospice supports babies, children and young people with life-limiting conditions and their families across North London. In 2024-25, 1,310 people were supported including 381 children, 539 parents and 390 siblings; 30,636 hours of clinical care were delivered; 2,147 hours of creative therapy provided (up 62%); 120 bereaved families supported; and 7,167 volunteer hours contributed. Home care visits increased 46%; end-of-life care at home grew 859%. The Cabin bereavement suite opened; second holiday lodge purchased. Hospice UK Team of the Year 2024.

Report snapshot
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📋About

Clinical nursing and specialist care (home, community, inpatient); Family Link workers (dedicated to each family); creative therapies (music, art, drama); specialist play; hydrotherapy; occupational therapy; bereavement support (The Cabin counselling suite); family activities (66 events); Perinatal Support (Hospice Midwife); Transition service (to age 25); holiday lodges (Mersea Island); end-of-life and Butterfly Suite care; volunteering programme Custom geography from upload: North London (Barnet, Camden, Haringey, Enfield, Islington, Hertsmere)

📊Key Metrics

1,310 people supported including 381 children, 539 parents/carers and 390 siblings; 30,636 hours of clinical care delivered Key Metric 1
2,147 hours of creative therapy (up 62%); 120 bereaved families supported with 1,035 bereavement counselling hours; 172 volunteers gave 7,167 hours Key Metric 2
Home care visits increased 46% to 1,198; end-of-life care hours at home increased 859%; 179 overnight stays at The Ark (up 44%); 35 families went on free holiday Key Metric 3

Key Outcomes

  • CQC Outstanding rating (2023); Hospice UK Team of the Year 2024; Investing in Volunteers status (one of only 2 children's hospices); Third Sector Unsung Hero Award (Housekeeping Manager Debs)
  • The Cabin external bereavement counselling suite opened May 2024; second accessible holiday lodge purchased September 2024; bereaved sibling group attendance up 94%; joint nursing role with GOSH shortlisted for Nursing Times Awards
  • Perinatal Support launched 2024 — one of only 4 hospices in UK with Hospice Midwife; Life Links young people's group launched for ages 14-18; 'Exploring Together' bereavement workshops launched; 86 staff (up from 60 in 2022); Rainbow Pregnancy Group established

📍Geography

London

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one