Impact Report and Audited Accounts 2024/25

North London Hospice provides specialist palliative and end of life care across Barnet, Enfield and Haringey — a combined population of over one million. Their 2024/25 impact report covers 315 inpatient admissions, 21,636 community visits, 6,571 overnight advice calls, and a transformational year including the Haringey lead provider contract transfer, Inpatient Unit redevelopment plans, and a co-production-led service transformation aimed at reaching the most underserved communities in North Central London.

Report snapshot
315 inpatient admissions; 91% of inpatients achieving preferred place of death; 86% occupancy; 10.2 days average length of stay Key Metric 1
21,636 community palliative care visits; 3,370 referrals; 92% of community patients achieving preferred place of death; 6,571 overnight specialist advice calls (5pm–8am) Key Metric 2
1,139 people supported by social work, bereavement and spiritual care; 586 volunteers; 38 external training courses delivered to 1,263 learners Key Metric 3
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📋About

Inpatient Unit (Finchley, 315 admissions); Community Palliative Care Service (21,636 visits across Barnet, Enfield, Haringey); overnight Community and Palliative Advice Team (CPAT, 6,571 calls); Outpatients and Wellbeing Service (1,383 attendees, 223 referrals); Patient and Family Support (social work, bereavement, spiritual care); Compassionate Neighbours programme (170 referrals, 40 trained, 212 group sessions); Haringey integrated community palliative care (lead provider contract transferred from North Middlesex Hospital, January 2025); Care Co-ordination Centre; Rapid Response Team; education and training (38 courses, 1,263 external learners); retail (43,806 Gift Aid donors); Big Fun Art Adventure Custom geography from upload: North London (Barnet, Enfield, Haringey)

📊Key Metrics

315 inpatient admissions; 91% of inpatients achieving preferred place of death; 86% occupancy; 10.2 days average length of stay Key Metric 1
21,636 community palliative care visits; 3,370 referrals; 92% of community patients achieving preferred place of death; 6,571 overnight specialist advice calls (5pm–8am) Key Metric 2
1,139 people supported by social work, bereavement and spiritual care; 586 volunteers; 38 external training courses delivered to 1,263 learners Key Metric 3

Key Outcomes

  • Haringey lead provider contract transferred to North London Hospice in January 2025 — enabling fully integrated community palliative care across all three boroughs for the first time; 92% of community patients achieved preferred place of death
  • Inpatient Unit redevelopment capital appeal launched following £283,640 government funding — the most ambitious building project since the hospice was established nearly 40 years ago
  • Co-production transformation model embedded across patient services, people and retail — changes shaped by patients, families and staff with lived experience; Compassionate Neighbours programme supporting 170 referrals across deprived communities in North Central London

📍Geography

London

2025

Annual Report 2024/25

£20.8m raised in 2024/25 (up from £17.4m in 2023/24)
Key Metric 1
£9.6m raised from 176 legacy gifts; £14m committed to new Total Body PET-CT scanner
Key Metric 2
49,000 active supporters; 3,857 running participants (doubled in 3 years); 83p in every £1 goes directly to patients
Key Metric 3
MyChristie-MyHealth ePROMs system reduces clinician time on routine reviews by up to 23% and enables earlier symptom detection
2026

Impact Report Year Ending April 2026

2,829 children, parents, siblings and grandparents supported; 506 families with a child in treatment
Key Metric 1
220 bereaved families supported; 424 individuals on 93 boat trips; 692 individuals in 165 cabin breaks
Key Metric 2
£71,935 unlocked in essential support; 1,320 social work hours; 188 creative therapy sessions and 271 counselling sessions delivered
Key Metric 3
Families show average 0.7 point improvement across five Mo's Outcomes after support begins; biggest gains in social participation and accessing emotional support