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Impact Report and Audited Accounts 2024/25

North London Hospice provides specialist palliative and end of life care across Barnet, Enfield and Haringey — a combined population of over one million. Their 2024/25 impact report covers 315 inpatient admissions, 21,636 community visits, 6,571 overnight advice calls, and a transformational year including the Haringey lead provider contract transfer, Inpatient Unit redevelopment plans, and a co-production-led service transformation aimed at reaching the most underserved communities in North Central London.

Report snapshot
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About

Inpatient Unit (Finchley, 315 admissions); Community Palliative Care Service (21,636 visits across Barnet, Enfield, Haringey); overnight Community and Palliative Advice Team (CPAT, 6,571 calls); Outpatients and Wellbeing Service (1,383 attendees, 223 referrals); Patient and Family Support (social work, bereavement, spiritual care); Compassionate Neighbours programme (170 referrals, 40 trained, 212 group sessions); Haringey integrated community palliative care (lead provider contract transferred from North Middlesex Hospital, January 2025); Care Co-ordination Centre; Rapid Response Team; education and training (38 courses, 1,263 external learners); retail (43,806 Gift Aid donors); Big Fun Art Adventure Custom geography from upload: North London (Barnet, Enfield, Haringey)

Key Metrics

Key Metric 1 315 inpatient admissions; 91% of inpatients achieving preferred place of death; 86% occupancy; 10.2 days average length of stay
Key Metric 2 21,636 community palliative care visits; 3,370 referrals; 92% of community patients achieving preferred place of death; 6,571 overnight specialist advice calls (5pm–8am)
Key Metric 3 1,139 people supported by social work, bereavement and spiritual care; 586 volunteers; 38 external training courses delivered to 1,263 learners

Key Outcomes

  • Haringey lead provider contract transferred to North London Hospice in January 2025 — enabling fully integrated community palliative care across all three boroughs for the first time; 92% of community patients achieved preferred place of death
  • Inpatient Unit redevelopment capital appeal launched following £283,640 government funding — the most ambitious building project since the hospice was established nearly 40 years ago
  • Co-production transformation model embedded across patient services, people and retail — changes shaped by patients, families and staff with lived experience; Compassionate Neighbours programme supporting 170 referrals across deprived communities in North Central London

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022