Impact Report 2024-25

Oxfordshire Mind and Mind in Berkshire deliver mental health services across Oxfordshire and Berkshire West. In 2024-25, Safe Haven provided 2,227 episodes of same-day crisis support to 768 individuals; 3,770 people received primary care sessions; 522 young people completed the Supported Self-Help programme; and 609 people were trained with a 99.5% satisfaction rate. Social media reached 1.7 million people.

Report snapshot
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📋About

Safe Haven crisis service; primary care embedded workers; children and young people's Supported Self-Help; supported housing (20+ projects); locality wellbeing hubs; peer support groups; AMHT embedded workers; mental health and suicide prevention training; A&E outreach; benefits advice; information service Custom geography from upload: Oxfordshire / Berkshire West

📊Key Metrics

2,227 episodes of same-day Safe Haven crisis support provided to 768 unique individuals Key Metric 1
522 young people (aged 7-17) completed the Supported Self-Help programme; 70% improved their wellbeing Key Metric 2
609 people trained in mental health and suicide prevention with 99.5% satisfaction rate; fundraising grew 30% Key Metric 3

Key Outcomes

  • 88% of supported housing residents moved on positively to independence; 100% rated the service good or excellent; 86% of AMHT clients improved their wellbeing
  • Oxford United 'Can We Talk?' campaign reached 1.3 million views including 600,000 on X; 200 people attended mental health workshop at Oxford United
  • 1,416 Options signposting sessions delivered with average wait under 4 days; 1,067 hours of peer support offered; social media followers grew 88% year-on-year

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one