Pain Concern's Impact 2025-2026

Pain Concern supports people living with chronic pain and health professionals through information, education and peer support. In 2025, the helpline supported 200 people per month; the Airing Pain podcast reached 1,100 listeners per month across 150 episodes (earning CPD credits from the Faculty of Pain Medicine); Pain Matters magazine had 1,600 active HealthUnlocked community members and 280 new posts monthly; 42 pain education sessions were delivered across 5 Scottish health boards; and 17,000 people visited the website monthly. The charity celebrated 30 years of publishing and podcasting.

Report snapshot
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📋About

Airing Pain podcast (150 episodes, CPD-credited); Pain Matters magazine (print and digital with audio option); HealthUnlocked online peer community; helpline (staffed by people with lived experience); 2-hour pain education sessions (NHS partnership, 5 Scottish health boards); mindfulness sessions (online taster and full courses); Self-Management Navigator Tool (NICE-recognised, interactive appointment prep tool); pain education videos for waiting areas; website and resources Custom geography from upload: Scotland / UK-wide

📊Key Metrics

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE Key Metric 3

Key Outcomes

  • Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast
  • Hosted Jennie Minto MSP (Minister for Public Health, Scotland) alongside chronic pain stakeholders — commitment to prioritise chronic pain in government policy; contributed to Scottish Government Chronic Pain Prescribing Guideline and SIGN; helped establish Scottish Patient and Public Involvement in Pain Research (PPIE) event
  • 30th anniversary of publishing and podcasting; Heather Wallace won 2024 Inspiring Volunteer Award; Marjorie Fisher and Urszula Sadecka honoured at Volunteer Edinburgh 2025 Inspiring Awards; supporting IASP 2026 Neuropathic Pain campaign; pain education video series for health professionals created

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one