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Phyllis Tuckwell Hospice Care

Annual Report and Financial Statements 2024/25

Phyllis Tuckwell Hospice Care provides specialist palliative and end of life care across Surrey and North East Hampshire, serving the Guildford and Waverley, NE Hampshire and Farnham, and Surrey Heath areas. Their 2024/25 annual report covers 2,091 patients and 1,036 carers supported, a net operational surplus of £383k (against a planned deficit of £1m), £3m+ retail income, and the milestone of reaching their £6m Capital Appeal target for a new hospice building currently under construction.

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About

Inpatient Unit (10 beds at temporary site during new build); Hospice at Home (Community Ward, Virtual Ward, Night Support, Home Care, Home Support); Living Well (therapies, counselling, outpatient services, Beacon Centre); Advice and Referral Team; education and training for professionals (care homes, NHS, community); volunteer programme; charity shops; Capital Appeal (new hospice build underway) Custom geography from upload: Surrey & North East Hampshire

Key Metrics

Key Metric 1 2,091 patients cared for in 2024/25 plus 1,036 carers — ahead of target of 60 more patients per year; 98% inpatient bed occupancy rate (10 beds, reduced from 14 during build)
Key Metric 2 Net operational surplus of £383k — exceeding planned deficit of £1m; shops raised £3m+ (23% ROI); approximately £6m raised towards new hospice Capital Appeal
Key Metric 3 3,655 attendances at free education sessions in 2024/25 including 981 care home staff; 59 new staff and 115 volunteers recruited

Key Outcomes

  • Delivered full range of services at high quality from temporary accommodation throughout the new hospice build — maintaining 98% inpatient bed occupancy despite operating from split sites
  • New hospice building progressed from bare earth to structural form in 2024/25; Capital Appeal target of £6 million reached; government share of £100 million NHS Capital Funding secured to support the build
  • 70p in every £1 spent goes directly to patient and family care; 5-year strategy (2024–2029) approved — focused on expanding services for a growing, ageing and diverse population across Surrey and North East Hampshire

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