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Phyllis Tuckwell Hospice Care

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2025
Phyllis Tuckwell Hospice Care

Annual Report and Financial Statements 2024/25

2,091 patients cared for in 2024/25 plus 1,036 carers — ahead of target of 60 more patients per year; 98% inpatient bed occupancy rate (10 beds, reduced from 14 during build)
Key Metric 1
Net operational surplus of £383k — exceeding planned deficit of £1m; shops raised £3m+ (23% ROI); approximately £6m raised towards new hospice Capital Appeal
Key Metric 2
3,655 attendances at free education sessions in 2024/25 including 981 care home staff; 59 new staff and 115 volunteers recruited
Key Metric 3
Delivered full range of services at high quality from temporary accommodation throughout the new hospice build — maintaining 98% inpatient bed occupancy despite operating from split sites
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