Annual Review April 2024 to March 2025

Royal Mencap Society is one of the UK's leading charities supporting people with learning disabilities and their families in England, Wales and Northern Ireland. In 2024-25, the organisation rebuilt financial resilience ahead of National Insurance cost increases, and launched an ambitious Omaze prize draw partnership with Jodie Whittaker that raised £3.9m in six weeks. The Voices Council, led by people with learning disabilities, challenged key decisions and shaped Mencap's new strategy to 2030. New CEO Jon Sparkes OBE joined in June 2024. A new commercial counselling subsidiary was established.

Report snapshot
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📋About

Direct social care support (England, Wales, Northern Ireland); information and advice service; learning disability support groups and community inclusion; Voices Council (governance and advocacy); Employment Programme (supported internships); learning disability awareness campaigns; Mencap charity shops; legal and policy advocacy; partnership and network services Custom geography from upload: England, Wales and Northern Ireland

📊Key Metrics

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024 Key Metric 3

Key Outcomes

  • Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
  • Voices Council challenged service handbacks and pushed for people with learning disabilities to be at the heart of decision-making; government challenged on benefits, SEND and housing access
  • Omaze fundraising significantly boosted profile; funding to be invested in health inequality programmes across England, Wales and Northern Ireland; new commercial counselling arm announced; strategy to 2030 co-designed with people with learning disabilities and staff

📍Geography

UK-Wide

2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one