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Royal Voluntary Service

Trustees' Annual Report and Financial Statements 2024-25

Royal Voluntary Service's 2024-25 trustees' annual report covering hospital and community volunteering services supporting older people across Britain.

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Hospital shops, cafes and trolleys, Home from Hospital, dementia support groups, community and patient transport, telephone companionship, Virtual Village Hall Custom geography from upload: England

Key Metrics

Key Metric 1 7.7 million instances of support provided across all services
Key Metric 2 1.8 million volunteer hours contributed
Key Metric 3 106,295 tasks completed by NHS & Care Volunteer Responders across 42 ICS sites

Key Outcomes

  • 91% of people supported said Royal Voluntary Service services helped them feel less isolated
  • 1 in 3 people supported reported using their GP and A&E less because of the support received
  • Home from Hospital clients in Leicester and Leicestershire saw a 2% readmission rate, against a 15.5% national average

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