6.9 million customers served in 2024-25 (up 15%); 77,000 tonnes textiles and 25,000 tonnes other items collected; 505,000 tonnes carbon emissions avoided
Key Metric 1
£5.43m raised for The Salvation Army UK and Ireland; £2.87m raised for partner charities, local authorities, schools and clubs; 6,663 free clothing vouchers distributed (up 28%)
Key Metric 2
1,357 paid colleagues; 6,091 volunteers; 170 volunteers moved into paid employment; 6% reduction in operational carbon emissions vs 2019-20 baseline; Project Re:claim won Recycler of the Year at Plastics Industry Awards 2024
Key Metric 3
Outstanding Charity Retailer of the Year 2024 (Charity Retail Association); Environment and Sustainability Award (CRA 2024); Social Value Award 2025; Recycler of the Year (Plastics Industry Awards 2024); 2 Star Outstanding Employer Accreditation (Best Companies Ltd); Best Benefits Launch/Relaunch Award (Reward Gateway 2024)