Simon Community Northern Ireland Annual Impact Report 2024-25

Simon Community is Northern Ireland's largest homelessness charity, operating since 1971 across 29 services spanning temporary accommodation, outreach, prevention and housing solutions. In 2024-25, the charity received 26,000 requests for help, supported 1,224 people through accommodation and community services, and provided 474 beds every night — all while facing a deepening crisis with 62,000 people legally homeless in Northern Ireland. Prince William visited The Foyer, Belfast, as part of The Royal Foundation's Homewards programme.

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About

Freephone Homeless Support Line; temporary accommodation across 21 sites; family accommodation service (Conway Court, Belfast); Housing for Youth Programme; deposit service; floating support; drug and alcohol services; emergency financial interventions; Creating Homes portfolio (32 properties); Laurel Lodge move-on service (24 self-contained flats); outreach; policy advocacy and research

Key Metrics

Key Metric 1 26,000 requests for help received in 2024-25, including almost 16,000 calls to the freephone helpline

Key Metric 2 1,224 people supported across accommodation and community-based prevention services; 474 beds provided in temporary accommodation every day of the year

Key Metric 3 62,000 people in Northern Ireland legally classified as homeless — 1 in every 31 people, including 5,378 children in temporary accommodation

Key Outcomes

271 people moved from temporary housing into safer, more stable homes; 179 deposits provided, ending or preventing homelessness for 179 households
601 people prevented from losing their homes through early support; 92 people including 53 children supported through family accommodation service
333 people supported through drug and alcohol services; 11 homes purchased and 10 new tenancies started through the Creating Homes portfolio; recognised as a top 100 UK large company for wellbeing by Great Place to Work