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St Giles Hospice

Impact Report 2023-2024

St Giles Hospice provides specialist palliative and end of life care across Staffordshire, North Birmingham and surrounding areas. In 2023-24, 3,221 people accessed services including 299 inpatient patients, 1,642 community patients receiving 12,391 home visits, and 598 people through family support and bereavement services. The 24/7 advice line answered 14,455 calls. Over £8.2m was raised; 22 charity shops raised £556,773 net; and 900+ volunteers supported the hospice. Only 18% of costs are NHS-funded.

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About

Inpatient Unit; community nursing (85% of care delivered at home); 24/7 advice and support line; Hospice Helpline (partnership); outpatient clinics; Lymphoedema Clinic; Family Support and Bereavement service; 22 charity shops; education and training for healthcare professionals; research partnership with University of Birmingham Custom geography from upload: Staffordshire / North Birmingham

Key Metrics

Key Metric 1 3,221 people accessed services in 2023-24; 299 inpatient patients (343 admissions); 1,642 community patients with 12,391 home visits
Key Metric 2 14,455 calls answered through 24/7 advice and support line; 1,142 patients supported through Lymphoedema Clinic with 2,402 appointments
Key Metric 3 598 people supported through Family Support and Bereavement services (421 adults, 177 children); £8.2m raised from community in 2023-24

Key Outcomes

  • CQC 'Outstanding' rating; March of the Elephants art trail raised £125,000; TreeCycle collected 3,833 Christmas trees raising £81,030; shop refurbishment programme delivered average 11.9% income uplift
  • Professor Cara Bailey appointed joint Professor of End of Life Care with University of Birmingham; new Hospice Helpline launched January 2024 with Dougie Mac, Katharine House and Compton Care; iWantGreatCare platform introduced
  • Only 18% of £10m annual costs funded by NHS; sector facing collective deficit of £77m; solar panels and LED lighting installed at Sutton Coldfield site; 527 retail volunteers processed 441,198 transactions and sorted 812,857 bags of stock

Geography

West Midlands

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