Health & Wellbeing Community & Social Justice 2024
St Giles Hospice

Impact Report 2023-2024

St Giles Hospice provides specialist palliative and end of life care across Staffordshire, North Birmingham and surrounding areas. In 2023-24, 3,221 people accessed services including 299 inpatient patients, 1,642 community patients receiving 12,391 home visits, and 598 people through family support and bereavement services. The 24/7 advice line answered 14,455 calls. Over £8.2m was raised; 22 charity shops raised £556,773 net; and 900+ volunteers supported the hospice. Only 18% of costs are NHS-funded.

View Report
Report snapshot
4 Views

📋About

Inpatient Unit; community nursing (85% of care delivered at home); 24/7 advice and support line; Hospice Helpline (partnership); outpatient clinics; Lymphoedema Clinic; Family Support and Bereavement service; 22 charity shops; education and training for healthcare professionals; research partnership with University of Birmingham Custom geography from upload: Staffordshire / North Birmingham

📊Key Metrics

3,221 people accessed services in 2023-24; 299 inpatient patients (343 admissions); 1,642 community patients with 12,391 home visits Key Metric 1
14,455 calls answered through 24/7 advice and support line; 1,142 patients supported through Lymphoedema Clinic with 2,402 appointments Key Metric 2
598 people supported through Family Support and Bereavement services (421 adults, 177 children); £8.2m raised from community in 2023-24 Key Metric 3

✅Key Outcomes

  • CQC 'Outstanding' rating; March of the Elephants art trail raised £125,000; TreeCycle collected 3,833 Christmas trees raising £81,030; shop refurbishment programme delivered average 11.9% income uplift
  • Professor Cara Bailey appointed joint Professor of End of Life Care with University of Birmingham; new Hospice Helpline launched January 2024 with Dougie Mac, Katharine House and Compton Care; iWantGreatCare platform introduced
  • Only 18% of £10m annual costs funded by NHS; sector facing collective deficit of £77m; solar panels and LED lighting installed at Sutton Coldfield site; 527 retail volunteers processed 441,198 transactions and sorted 812,857 bags of stock

📍Geography

West Midlands

Related reports

All Health & Wellbeing reports →
2025 Enhanced
Royal Mencap Society (Mencap)

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
Health & Wellbeing Policy
View
2024 Enhanced
Guide Dogs (The Guide Dogs for the Blind Association)

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
Health & Wellbeing Children
View
2025 Enhanced
Turning Point

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
Health & Wellbeing Homelessness
View