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St John Ambulance

Annual Report and Accounts 2024

St John Ambulance is England's leading first aid charity, with almost 150 years of service. Their 2024 Annual Report covers 28,316 volunteers treating 45,000 patients, supporting 8,772 events, training 202,493 people in workplace first aid, and reaching 365,000+ through Save a Life September. Alongside record volunteer output, the charity delivered a remarkable financial turnaround — cutting its operating deficit by 76% in a single year while maintaining full charitable delivery under new CEO Shona Dunn.

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Volunteer event first aid (8,772 events); ambulance critical care (245,652 hours); NHS partnership services (neonatal, adult critical care, patient transfers); workplace first aid training (202,493 people); youth programmes (Badgers, Cadets, Students, Young Responders); community CPR and Restart a Heart programme (12,000 trained); Save a Life September (365,000+ reached); community networks (160 set up); night-time economy operations (273 nights); fundraising (£15.6m); first aid supplies (nearly 1 million sold) Custom geography from upload: England and the Islands

Key Metrics

Key Metric 1 28,316 dedicated volunteers; 45,000 patients treated; 8,772 events supported; 202,493 people trained in workplace first aid
Key Metric 2 10,000+ young people in weekly Badgers, Cadets and Students groups; 24,336 Young Responders trained in street first aid; 1,404 NHS Cadets recruited
Key Metric 3 Operating deficit reduced by 76% in 2024 (from £16.0m to £3.8m); net deficit reduced 85% (from £16.6m to £2.5m) — remarkable financial turnaround

Key Outcomes

  • 6 lives saved with CPR in just 24 hours — illustrating direct life-saving impact of community first aid training; 12,000 people trained in CPR via Restart a Heart
  • 365,000+ people reached during Save a Life September 2024; 160 new community networks established; 100+ partner schools, groups and charities worked with
  • Financial transformation: operating deficit cut 76% in a single year through major organisational redesign — while volunteers maintained full operational output and youth programmes continued to grow

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