St Mungo's Annual Impact Report 2024-25

St Mungo's is one of England's leading homelessness charities, supporting over 26,000 people experiencing or at risk of homelessness in 2024-25. Operating 138 frontline services across London and the South of England, the charity provides street outreach, emergency accommodation, specialist complex needs support, construction skills training and policy advocacy — with 80% of people helped off the streets not returning to rough sleeping.

Report snapshot
26,015 people experiencing or at risk of homelessness supported in 2024-25 Key Metric 1
2,183 people provided with safe accommodation every night across 138 frontline services Key Metric 2
80% of people helped off the streets did not return to rough sleeping Key Metric 3
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📋About

Street outreach across 14 services; emergency accommodation; hostel and supported housing; complex needs specialist support; construction skills training; mental health and substance use recovery; policy influencing and campaigning; severe weather emergency response

📊Key Metrics

26,015 people experiencing or at risk of homelessness supported in 2024-25 Key Metric 1
2,183 people provided with safe accommodation every night across 138 frontline services Key Metric 2
80% of people helped off the streets did not return to rough sleeping Key Metric 3

Key Outcomes

  • 10,242 people supported by outreach services; 427 housed in emergency accommodation during severe weather
  • 629 clients with complex needs supported; 98 clients completing construction skills training, 15 securing employment
  • Operating deficit reduced from £3m to £0.5m while maintaining high-quality frontline services for over 26,000 clients

📍Geography

London

2024

Annual Report 2024

Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 1
Digital inclusion programme expanded throughout 2024
Key Metric 2
Budgets project rolled out to help young people with financial independence
Key Metric 3
Young people supported into stable accommodation across the UK
2025

Annual Report and Accounts 2024-25

Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 1
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 2
400+ deaths linked to synthetic opioids since June 2023 — frontline response established
Key Metric 3
People moved off the streets and into stable housing through extensions and new investment secured
2023

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'