Thames Reach Annual Report and Financial Statements 2024-25

Thames Reach is a leading London homelessness charity specialising in people with complex and multiple needs, including substance misuse and poor mental health. In 2024-25, income grew 10% to £29.5m, over 2,500 people were helped to sustain tenancies, 120+ moved into employment and positive move-ons from accommodation rose to 178. The charity's ethos of never giving up on people drives work spanning street outreach, emergency hostels, tenancy support, health services and employment across London and beyond.

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About

Street outreach; emergency hostels; day services; Tenancy Sustainment Team (commissioned by GLA, working with over 1,000 people across London); Intensive Housing and Support Service (IHASS); Community Living and Support Service (hospital discharge); Hounslow floating support service (500+ people); IPS mental health employment team (Lambeth); Staying Well mental health service; Resettlement Support Team pilot; Accommodate and Connect service (East Sussex); employment, training and education programmes

Key Metrics

Key Metric 1 Total income of £29,531,148 in 2024-25 — a 10% increase on the previous year

Key Metric 2 Over 2,500 people helped to become better equipped to sustain a tenancy through tenancy sustainment and floating support services

Key Metric 3 Over 120 people supported into employment; 178 people moved on positively from accommodation services — up from 143 the previous year

Key Outcomes

Evictions from hostels and supported housing halved following introduction of post-eviction review system; 178 people moved on positively from accommodation to more independent or appropriate housing
51 people supported into work through the Lambeth IPS mental health employment team; over 500 people in Hounslow supported to maintain tenancies through the new floating support service
Resettlement Support Team pilot launched across three London hostels in partnership with GLA and London Councils; Accommodate and Connect service begun in East Sussex in February 2025, expanding Thames Reach's geographic reach