2024 Free

Impact Report 2024

The Finchley Charities has provided charitable housing for older people in Barnet for over 500 years, operating 174 homes across three sheltered accommodation sites in East Finchley and Finchley Central. In 2023/24 the charity achieved 100% occupancy, carried out 851 repairs with 96.81% resident satisfaction, and deepened its community partnerships through allotment growing, food bank donations, social prescribing and support for asylum seekers and Ukrainian refugees aged over 55.

Report snapshot
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About

Sheltered accommodation for low-income residents aged over 55; resident-led community events and activities; community allotment supplying the local food bank; social prescribing partnerships with Age UK Barnet; support for asylum seekers and Ukrainian refugees; quarterly resident roadshow events

Key Metrics

Key Metric 1 174 homes across three sites at 100% occupancy as of March 2024, housing residents aged over 55 in Barnet
Key Metric 2 851 repairs carried out in 2023/24, with 96.81% of residents very satisfied or satisfied with repair work
Key Metric 3 85% of residents satisfied with services overall; 92% highly satisfied with the safety of their home

Key Outcomes

  • Community Plot allotment established in partnership with local volunteers, businesses and asylum seekers, supplying Finchley Food Bank with homegrown produce
  • 100% of new applicants satisfied with the application process, assessment and communication — across all six measures tracked
  • Joint anti-racism statement co-signed with Barnet Faith and Community Leaders in 2024, reflecting the charity's commitment to diversity, equity and inclusion

Geography

London

Impact Snapshot
Key Metric 1
4,050 residents living across 14 retirement villages and 4 housing schemes
Key Metric 2
£5.4 million in new benefit entitlements generated for residents by the Welfare Benefits Team
Key Metric 3
6,700+ wellbeing drop-in sessions and 600 resilience assessments delivered
92% resident satisfaction rating in villages and 96% in schemes
Impact Snapshot
Key Metric 1
1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2
3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3
A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact
78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
Impact Snapshot
Key Metric 1
5,952 children and young people supported across Sussex and Surrey in 2024/25
Key Metric 2
896 young people provided with a safe home, and 4,186 children provided with counselling services
Key Metric 3
870 children, young people and families received specialist information, advice and support
81% of residents said they were satisfied with the service provided